Joselyn Monica

Senior Solution Consultant @ ServiceNow

About

Senior Solutions Engineer with around 7 years of experience helping companies solve complex business problems through technology, across CRM, CX, ITSM, and increasingly, AI-powered solutions. My work sits at the intersection of business and technology. I specialize in enterprise pre-sales and solution consulting, translating real-world customer challenges into scalable architectures through business and technical discovery, day-in-the-life solution design, tailored demos, POCs/POVs, API-led integrations, and executive-level stakeholder conversations. At Freshworks, I've worked with SMB, mid-market, and enterprise customers across India, APAC, ANZ, UK, EU, and North America, spanning across multiple industries like BFSI, TMT, Manufacturing, Real Estate etc. Over the years, I've led complex POCs, consistently driven high revenue, mentored multiple solution engineers, represented Freshworks at industry forums and strategic events, and partnered closely with C-suite stakeholders to shape their digital transformation journeys. More recently, I've been exploring and applying AI in practical business contexts, through AI-powered workflows, intelligent assistance, automation-led use cases, and solution narratives that combine customer experience with operational efficiency. Outside of work, I play piano and guitar, love getting lost in a good book, and spend a good amount of time tinkering with AI tools just to see what's possible.

Country

India

City

Bengaluru

Industry

Information Technology & Services

Skill

Presales, Solution Architecture, AI, Consulting, LinkedIn, LinkedIn Sales Navigator, Consultative Selling, Customer Service Management, Solution Selling, Marketing Automation, Business Solution, Customer Experience, Analytical Skills, Solutions Engineering, Sales Engineering, Account Management, Written Communication, Business-to-Business (B2B), Customer Engagement, Communication

Experience

Senior Solution Consultant

ServiceNow

2026-5 - Present · 5 mos

Bengaluru, Karnataka, India

Senior Solution Engineer

Freshworks

2022-3 - 2026-5 · 4 yrs 3 mos

Chennai, Tamil Nadu, India

Lead pre-sales engagements across SMB, mid-market, and enterprise customers, supporting digital transformation initiatives across CRM, CX, ITSM, and adjacent workflow areas Achieve strong demo-to-deal outcomes through consultative discovery, tailored solutioning, and business-aligned storytelling Design end-to-end workflows across sales, marketing, support, onboarding, service, and operations based on customer requirements. Build day-in-the-life demos, prototypes, and industry-aligned solution narratives across multiple sectors. Partner with business leaders, technical teams, and executives to run discovery sessions, workshops, and strategic presentations. Support complex solution validations involving APIs, integrations, custom apps, and workflow automation. Collaborate with Sales, Product, Engineering, and Customer Success to shape deal strategy, roadmap feedback, and customer outcomes. Mentor Solution Engineers and support internal enablement through training, demo coaching, and knowledge-sharing sessions. Applying AI-powered workflows and automation-led approaches in practical business contexts across customer support, employee experience, and productivity. Represented Freshworks at industry events, including IIT Madras and multiple strategic partner-led events, driving brand awareness and thought leadership.

Solution Engineer

Freshworks

2019-8 - 2022-3 · 2 yrs 8 mos

Chennai Area, India

Managed end-to-end pre-sales cycles including discovery, solution mapping, tailored demos, POCs/POVs, RFP/RFI responses, and onboarding support. Worked with customer technical and business teams to scope requirements and align product capabilities to real-world use cases. Supported onboarding through data migration, configuration, API integrations, user training, and adoption guidance. Built prototypes across sales, marketing, and support use cases to help customers visualize future-state workflows. Conducted trainings, webinars, and enablement sessions for customers, partners, and internal teams. Collaborated with Sales, Product, Marketing, and Customer Success to improve positioning, support deals, and drive customer value.

Project Trainee

Oil and Natural Gas Corporation Ltd

2017-12 - 2017-12 · 1 mo

Chennai Area, India

Undertook student training in Regional Geoscience Laboratory(RGL), chennai . Learnt about fundamental concepts on geological aspect in Oil and natural gas exploration and testing . Understood the working of various labs like Petrophysics lab, geochemical prospecting lab, cementation lab, Quality control lab etc. Understood instruments working and its significance in their labs.