Joselyn Flores

Create invoices. Work directly with the owner. Thoroughly learn QuickBooks Online. Categorize and match bank transactions Insert any incoming bills. Create inventory on new products that are incoming. Manage Excel sheets with both inventory and sales that have occurred throughout the week. Reconcile accounts. Trusted with paying invoices every end of the month.

Worked as a temp for Aber Fence & Supply Co Inc. until becoming permanent. Answered all incoming calls to the company Took down the customer's information so it could then be assigned to a sales representative

Answered all incoming calls Managed the owner's calendar by setting meetings tailored to her availability Reviewed and updated client records for completeness and organized records in alphabetic order Provided an elevated customer experience to generate a loyal clientèle

(Contract assignment) Thoroughly learned the eClinicalWorks system and set up appointments for all healthcare providers Effectively managed a high-volume of inbound and outbound customer calls Answered a constant flow of customer calls with up to 3-5 calls in queue per minute Accurately documented, researched and resolved customer service issues Followed up with patient's medications and referrals if issues occurred Learned basic medical terminology

Checked out customers fast and effectively while bagging items Maintained aisles clean and organized Greeted customers in a timely fashion while quickly determining their needs Responded to customer questions and requests in a prompt and efficient manner Built relationships with customers to increase likelihood of repeat business