José Elias

Key accomplishments include:: * Directed IT function and IT Strategy for an international group across 7 countries, managing infrastructure, application development, and business relationship management with a €6 million Budget Management. * Recognized for successful ERP rollout across 4 subsidiaries, resulting in €200,000 annual savings through standardizing processes and automating tasks. * Spearheaded the BI platform implementation on Microsoft Data Fabric and Power BI, covering 120 KPIs across all Business Units, enabling productivity gains of €0.25 million annually. * Enlarged Cybersecurity program encompassing network segmentation and endpoint detection, implementing “Zero Trust” architecture to mitigate risk exposure estimated at €1.5-2 million per day. * Piloted AI-driven tools for IT operations, using Data Analytics to reduce repetitive tasks by 1-2 hours/day. Skills:: Team Leadership in IT Operations, Cross-Functional Team Collaboration, Digital Transformation Strategy Execution

Key accomplishments include: * Managed a portfolio of 12+ customers, holding full P&L accountability for IT infrastructure outsourcing and application management services for top 5 financial institutions in Portugal. * Spearheaded IT infrastructure projects valued between €20M to €32.5M, encompassing data replication, Cloud Computing, cloud disaster recovery, cybersecurity SOC and immutable copies to achieve Net Promoter Scores of 9-10. * Grew contract values 10-15% annually through upselling and cross-selling within existing accounts. * Maintained a 9/10 client retention rate, securing contract renewals and scope expansions without public tendering. * Directed IT infrastructure projects for 5-10 years, managing 6-10 direct reports and indirectly leading teams of 25-30 people. Skills: Change Management & Communications | People Management | Client relationship | Negotiation | Leadership

Teaching at Universidade Católica Portuguesa was an incredible experience where I had the opportunity to shape future educators through my course on "Learning Appliances of IT." Crafting a curriculum that resonated with graduate students was both challenging and rewarding. By integrating innovative instructional design techniques into my teaching approach, class participation soared by over 40%, creating an interactive atmosphere where students thrived. Assessments revealed a significant improvement in average grades—up by 15%—which reflected not only their understanding but also their enthusiasm for educational technology. Collaborating with fellow faculty members allowed me to keep our content relevant and aligned with industry trends while inspiring students to embrace technology in education. Competencies: Teaching Methodologies, Student Engagement Strategies, Assessment Techniques

-Key accomplishments include: * Spearheaded workforce transfer components of infrastructure and AMS outsourcing projects with over 95% adherence to voluntary transfer models, resulting in significant savings of €3 million for the organization. * Successfully managed the voluntary transfer of 15-25 employees to IBM or dedicated companies, enhancing retention rates by 30% and improving operational efficiencies across multiple teams. * Developed and implemented comprehensive risk mitigation strategies that effectively reduced project risks by €2 to €2.5 million while ensuring compliance with industry standards and regulations throughout the transition process. Skills: Workforce Transition, Risk Mitigation Strategies, Employee Retention, Compliance Management

* Spearheaded the implementation of ERP systems using Package Enabled Business Transformation (PEBT), achieving a remarkable reduction in implementation cycles by 3-4 months across various projects. * Drove significant cost efficiencies by reducing software maintenance expenses by 15% annually through strategic ERP implementations that enhanced productivity and operational performance for clients. * Coordinated the development of comprehensive IT master plans, functional architecture design and organizational redesigns for over six clients, applying Issue-Based Consulting methodologies to ensure effective decision-making processes. * Enhanced client satisfaction levels by optimizing Human Capital Management solutions that aligned with business strategies, resulting in improved organizational performance metrics. Skills: ERP Implementation, Strategy Consulting, Business Transformation

Key accomplishments include: * Orchestrated the deployment of IBM 4680 applications across retail environments, achieving a remarkable 99.9% system uptime, which consistently exceeded service level agreements for major Portuguese retailers. * Led multiple IT design and implementation projects of ERP solutions using Package Enabled Business Transformation (PEBT), achieving a reduction in project duration by at least three months through streamlined processes. * Implemented process redesigns that resulted in ongoing reductions of new code maintenance costs by 15%-20% each year, significantly enhancing overall operational efficiency for clients. Skills: System Deployment | ERP Implementation | Application Management | Process Redesign | Retail IT Solutions

* Developed and implemented engaging lesson plans for mathematics classes of 25-30 students, enhancing student participation and interest in the subject matter significantly. * Fostered a positive learning environment that encouraged collaboration among students, resulting in improved peer-to-peer interactions and overall classroom dynamics. * Assessed student performance through regular evaluations, identifying areas for improvement and tailoring instruction to meet diverse learning needs effectively. Skills: Mathematics Instruction, Classroom Management, Student Engagement

Human Resources Management Strategy

Sciences School