Jose Ignacio Reynoso

Own conversion, CX, and operational performance Redesign workflows for efficiency and scale Implement AI-assisted sales and support capabilities Build automation-first systems Partner closely with Product, Engineering, and Operations Architect a scalable operating model that grows revenue

1. Drive top-of-funnel execution and lead generation. 2. Oversee, hire, train, and develop a high-performing SDR team driving quota attainment, accountability, and execution through structured coaching and feedback. 3. Report to our Co-CEO, Fineas, to align weekly on strategy, performance, and team goals. 4. Define and track clear, achievable team goals aligned with sales targets. 5. Establish and optimize scalable processes for lead generation and outbound sales activities to enhance team efficiency and consistently achieve sales targets. 6. Streamline CRM practices to ensure data accuracy and enhance sales efficiency. 7. Analyze sales metrics and performance data to identify trends, optimize strategies, and make informed decisions that boost team productivity and results. 8. Develop dashboards and reports to monitor team activities and performance. 9. Partner with our cross-functional teams, including marketing, people and customer success, to ensure alignment of sales initiatives with company objectives and market demands.

Spearheaded the development of the company's first Go-To-Market (GTM) strategy, overseeing and optimizing performance for a global team. Directed Business Development Representatives, Product Advisors, and Account Executives to drive Monthly Recurring Revenue (MRR) and Annual Recurring Revenue (ARR) growth. Established a robust career progression framework and ensured business continuity.

Managed diverse campaigns for global customers, overseeing various Lines of Business (LOBs) including customer service, sales, technical support, and escalations. Received the Stevie Award for exceptional management during the COVID-19 pandemic, ensuring business continuity and zero service disruption during the transition to a hybrid work model. Fostered a positive working environment, boosting team morale and productivity, which contributed to increased profitability for the business.

Oversaw a team of supervisors in sales, enhancing their performance and boosting overall team productivity. Conducted client meetings, including Quarterly Business Reviews (QBR) and Weekly Business Reviews (WBR), to maintain strong client relationships and align on goals. Led the development program for future supervisors and agents, fostering talent growth and ensuring a pipeline of skilled personnel.

Managed inbound and outbound requests for services and utilities, utilizing sales techniques to acquire new customers and upsell existing services. Consistently ranked as a top performer, exceeding sales targets and achieving recognition for outstanding performance. Mentored new employees, providing guidance and support to help them achieve their sales goals and integrate smoothly into the team.

Provided escalation support via voice, and chat resolving complex issues and ensuring high customer satisfaction during overnight shifts.