Jose Abali

• Founded a high-end furniture company which included, but is not limited to, all duties from scouting the location, renovating the space, ordering stock, merchandising stock, sales, booking in deliveries, hiring staff etc. • Designed my own range of furniture, working with Australian suppliers to have them manufactured. Worked with overseas manufactures from Turkey, I travelled to Turkey met with suppliers and picked a range of furniture that was suitable for the Australian market. I dealt with the importing of furniture and logistics. • Recruited transport companies to deliver goods with highest standard possible (white glove service). • Created a new POS system for the company, liaising with suppliers for products codes and inventory. • All marketing: Designed logo, advertised in local papers (multi-lingual), created and advertised on social media platforms including Facebook and Instagram. • Managed staff rosters, wages and provided all required training

• Managed and led a team of 12 employees, including sales and warehouse staff and ensured that individual KPI’s were met. • Implemented sales targets to increase monthly and yearly sales that reflected in the overall business revenue and profit. • Provided on-going training and development to sales staff, some of which grew to management positions. This included sales strategies and communication techniques that they utilised on an everyday basis. • I taught my staff the importance of teamwork and created a family-like culture. This decreased staff turnover and increased workplace morale. • Coordinated regular staff meetings with management and sales team to ensure high levels of customer service standards at all times, this included the importance of store presentation. • Worked with warehouse team to develop strategies on how to maximise storage space and develop an on-going system for their daily operations, which intern resulted in high customer satisfaction levels. • Recruited transport companies to deliver goods with highest standard possible. This involved trial periods to ensure our customers had the best delivery service. • Created new promotions and advertised in local newspapers, including Vietnamese and Chinese papers to reach a wider customer base. • Worked with suppliers to run special events for product launches and build product awareness. This showed measurable increase in business. • Selected my own co-range for the store to introduce a new high-end aspect that wasn’t carried in the store prior. This attracted a new added customer base, bringing in more sales and higher profits. • Managed store rosters based on weekly budgets.