josalyn rivera

Inside Sales is the training platform at Softchoice, during this time I assisted Account Managers and Account Executives while developing skills around Softchoice applications and processes.

As an account manager at Shaw Polymers, I was responsible for managing several accounts across the US, providing excellent customer service and knowledge on plastic polymer solutions. Working directly with manufactures such as DOW, Total, and Chevron to provide customers with the proper solution for their business needs. Typical daily duties included, cold calling, relationship building, business to business sales, and providing excellent customer service.

As a Customer Relationship Manager at Dick's Sporting Goods my daily expectations included creating a world-class customer experience by providing passionate customer service and selling through customer engagement. Provided register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions. Served as primary customer service provider at the front end and liaison between customers and management. Ensured customers receive outstanding service by adhering to and enforcing customer service programs. Handled all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure. Upheld company standards for merchandise presentation of the best apparel and equipment brands in sporting goods. Promoted company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.

As a Corporate Account Manager, I am dedicated in managing a diverse portfolio of accounts. My goal is to support my customers and bring them the newest technology, specific to their needs. I utilize my partner network to provide excellent customer service, negotiate competitive pricing, and engage top experts in the industry. I work to simplify complicated licensing programs and deliver solutions under budget and on time.