Jorge Romero

▶ SNAPSHOT: Serve as project manager for customer upgrade experience, from conception to delivery. Coordinate various tasks across multiple technical teams. Analyze and resolve various issues with upgrades, including communicating with customers, partners, and other stakeholders. Coordinate across technical teams in analyzing and resolving critical issues. Contribute to improvement of processes of upgrade service team. ▶ KEY HIGHLIGHTS ● Generated $240K in sales by leading upgrade of 80 databases, including coordinating across teams throughout upgrades and testing. ● Improved technical resolution time through implementation of workflow management by updating and documenting common customer issues. ● Enhanced team performance by implementing training improvements and establishing mentors and coaches. ● Drove enhancements to Quality of Service (QOS) policies by recommending and implementing customer surveys to gauge customer service levels.

▶ SNAPSHOT: Supported clients in setting up and designing websites in WordPress, including providing ongoing training and support. Performed event photography and video editing as needed. Hired and trained freelance staff members to assist in photography and videography and assisted NGOs and startups in managing web presence and offering WordPress training and functional support. Served as content creator for websites and photography services for products, sports, and corporate events. ▶ KEY HIGHLIGHTS ● Generated $25K in new revenue by offering small businesses website design and maintenance services. ● Increased online traffic by managing and growing social media presence by developing key content and uploading photographs of major events. ● Grew bottom line YOY by identifying needs and offering private lessons on photo management and editing.

▶ SNAPSHOT: Served as part of sales team providing technical expertise and client advisory on various IBM technologies and analyzed and evaluated customer business, technical, and licensing requirements. Established and maintained strong customer relationships, including incorporating hardware, software, and services into client-valued solutions. Ensured client readiness, implemented technical solutions, and created and maintained technical documentation to ensure quick resolution of everyday issues. Provided coaching and mentoring of new staff members. ▶ KEY HIGHLIGHTS ● Played role in securing $120K in software licensing after upgrade of client’s DB2 hardware and utilities by identifying opportunities after identifying potential customer and suggesting review and upgrade of services. ● Saved company $3.5M in 2 years through consolidation of nearly 200 products in key “Going Green” initiative, including analyzing and resolving licensing issues. ● Generated revenue after securing presentation with Marriot by creating demo for WebSphere Portal Dashboard, which included new executive view of personalized key portlets and sales dashboards. ● Increased visibility and generated new revenue by overhauling Techline team website using HTML/markup language in creating pages linked to wiki. ● Grew department exposure by creating and virtually presenting “zSW overview” for Brazil, Mexico, SSA, and Malaysia to show value of Techline department and offer overview of platform.

Predetermining future network outages and or bottlenecks and coordinating this information to the calling center to maintain high quality of services to its account holders

Computer Network and OS virtual machine setup for the school curriculum.

Licensed Agent, generating sales of Property/Casualty and Life insurance products Assisted clients with insurance needs including disseminating property and auto information; provided exemplary customer service Trained support staff on latest software implemented by Allstate Licensed to sale Property, Life, and Annuities with 6 and 63 licenses

Martial arts instructor studio owner