Jorge Oros
President @ Call Center Services International
About
I’ve been immersed in the call center industry since 1999, starting my journey in San Diego. As one of the founders of Call Center Services International (CCSI), I have spent the last 20+ years building a world-class team dedicated to operational excellence, quality, and high-performance results, specifically designed for the US market.My dual perspective as a Tijuana native with deep San Diego roots allows me to translate complex business needs into successful cross-border operations. I am passionate about creating strategies that help my clients leverage Mexico’s exceptional talent to drive their US operations forward. For me, it’s about creating a seamless US-Mexico connection where talent knows no borders.I am committed to positioning our region as the premier nearshore destination for US companies. I work to foster a robust ecosystem between the private sector, government, and universities to ensure we deliver the highest standards of service and innovation.Guided by faith and a passion for people, I also volunteer in the kids' ministry at The Rock Church San Diego. I’m here to build long-term partnerships and show the world what happens when you combine the right strategy with the right talent.Let’s build your next high-performance team:Email: jorgeo@ccsi.comWebsite: www.ccsi.com Location: San Diego, CA
United States
Chula Vista
Management Consulting
Process Improvement, Call Center, Team Building, Strategic Planning, BPO, CRM, Customer Satisfaction, Executive Management, Leadership, Operations Management, New Business Development, Outsourcing, Strategy, Team Leadership, Coaching, Business Process Improvement, Call Centers, Business Development, Contact Centers, Customer Relationship Management (CRM)
Experience
President
Call Center Services International
Chief Operating Officer
Call Center Services International
Ops Manager
Patenaude and Felix
Education
Stanford University Graduate School of Education
Digital Transformation and Al Playbook Executive Education
Welcome to Digital Transformation and AI Playbook: Leverage Technology to Innovate Your Business Leverage Technology to Innovate Your Business program! The advancement of digital technologies has fundamentally changed customer expectations and business processes. More than ever, digitization is imperative for sustaining competitive advantages and fostering innovation. Despite its importance, a successful digital transformation is difficult to achieve. As the leader of your organization, how can you guide your team to harness the power of digital technologies? This program will equip you with technical knowledge, practical frameworks, and expert insights to develop and execute a successful digital transformation strategy.
Jorge Oros's Contact Information
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