Jorge Herrera Vesga

My Experience: ✓I began my professional career as a telephone call agent for the United States, followed by this, I worked as a Real Time Analyst for financial data for a credit card client. ✓Finally I started my career in the Technology field as IT Technical Support where I provided preventive and corrective maintenance to computer equipment, structured cabling support and switch patching, creation of Imaging server for the quick reproduction of equipment, also worked in the implementation of third-party software on equipment, among others. ✓Later as a supervisor of the Technology Area of Telus International Quetzaltenango, managing a team of 4 people in charge of supporting 1600 workstations. ✓Then I moved to Guatemala City as a Senior IT Supervisor, in charge of the entire technical support department for Guatemala, managing a team of 22 people and 4 physical locations in the country. This team was in charge of supporting 6000 workstations. ✓In my current experience, I am the Country Technology Manager, managing a team of 35 people, managing 5 physical locations and supporting more than 11,000 workstations (hybrid and on-site), in 2020 I was part of the team that carried out digital transformation, managing to migrate teams from on-site mode to work from home mode, in addition to participating in the technological growth of 5,000 new jobs. ✓I have participated in the execution of government projects in Las Vegas Nevada, as well as the implementation of new facilities in North Charleston, SC. ✓I have provided support globally to more than 12 countries in addition to supporting high-level corporate executives ✓I have 10 years of experience in support and team management, management of technology purchases and budget close to $1.5M ✔️Education: ✓Engineer in Computer Science and Systems, Professional certified in ITIL 4 Foundations with experience in implementation and project management as well as relationship with world-class clients, Certification of The Magic of Customer Service. ✔️Strengths: ✓Team Management ✓Decision-maker ✓Problem-Solving ✓Strategy Design ✓Compliance, Execution and Design of SLA's ✓Continuous improvement ✓Self-Learner ✓Budget Management ✔️Currently: I am focused on seeking sustainable strategies that allow continuous improvement to be able to deliver excellence in service. I am interested in getting involved with more professionals to extend my network. Contact me!