Jorge Troncos
IT Engineer @ UpCasa Technology Services
About
IT professional with 7+ years of MSP experience supporting end users and business infrastructure in fast-paced environments. Strong troubleshooting background with hands-on exposure to networking fundamentals including switching, routing, VLANs, VPN connectivity, and network diagnostics. Network+, Security+ and Cisco CCNA certified. Seeking a junior/associate network role focused on network operations, troubleshooting, and implementation
United States
Clifton
Information Technology & Services
Cissco IOS, Network Infrastructure, IPSec, Virtual Private Network (VPN), Managed Services, Fortinet, Voice over IP (VoIP), VMWare ESXi, VMware Infrastructure, Asterisk (PBX), FreePBX, Avaya IP Telephony, Internet Protocol (IP), Network Configuration, Network Administration, Microsoft Office, Customer Service, Microsoft Excel, Leadership, Microsoft Word
Experience
IT Engineer
UpCasa Technology Services
Hybrid
• Managed and supported client network infrastructure including switching, routing, VLAN configuration, site-to-site and remote access VPN connectivity. • Implemented, configured and managed High Availability and SD-WAN setups on Fortinet, Sonicwall, and Ubiquiti firewalls. • Administered VMware ESXi environments and Windows Server infrastructure. • Configured and supported VoIP systems including Avaya IP Telephony, Asterisk, and FreePBX. • Performed Active Directory administration including user management and policy updates. • Monitored and troubleshot network performance using Connectwise, SolarWinds and Kaseya tools
IT Support Technician
UpCasa Technology Services
Englewood Cliffs, New Jersey
• Provided Tier 1 and Tier 2 support across multiple client environments in an MSP setting. • Assisted with network configuration, troubleshooting connectivity issues, and maintaining server environments. • Supported VMware infrastructure and Windows Server systems. • Delivered end-user support for hardware, software, and VoIP systems.
Education
CUNY York College
Management Information Systems, General
Jorge Troncos's Contact Information
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