Jorge Marzola

• Led a cross-functional team to discover and deliver a 0-to-1 product, achieving improved usability and significantly higher conversion rates within a year. • Introduced AI classification into the platform, enabling pilot customers to reduce unclassified spend by up to 60% within the first week of release. • Leveraged AI technologies to enhance product management processes, accelerating discovery, shortening release cycles, and delivering greater value to users.

• Led a cross-functional team building a new B2C platform from concept to MVP in 3,5 months • Coordinated the rollout of the new platform across markets leading to a 3x conversion rate increase • Defined the development roadmap by aligning both users and business needs

• Led the Change Management Team in implementing Agile at the enterprise level and changed the way the company worked. • Coached C-suite and VPs in the development of relevant and measurable OKRs • Led a cross-functional team in a 4-week concept sprint to develop the leading B2C platform for expedition travel.

• Led the Change Management Team in implementing Agile at the enterprise level • Developed and facilitated Agile and role specific trainings for all levels of the company including C-suite • Coached C-suite and VPs in the development of relevant and measurable OKRs

• Led 2 different projects through the investment process leading to new digital business models for the company • Screened and evaluated 50+ startups for possible equity investments while supporting the due diligence process. • Coordinated and facilitated multiple projects and workshops with both internal and external stakeholders.

• Managed projects related to the development of new business models for the company applying lean methodology, setting strategic direction and focus on digital solutions. • Managed, organized, participated and facilitated 10+ innovation events, hackathons, pitch days, scrum sessions and workshops for the development innovative concepts, strategic recommendations and ideas. • Facilitated multiple co-creation workshops with several parties applying systems thinking to understand the full extent of problems before developing solutions.

• Measured, analyzed and reported 10+ Key Performance Indicators for 5 different countries. Suggested corrective actions to guarantee the fulfilment of the SLAs by the Shared Service Center. • Worked closely with clients to improve the services provided by the SSC, and developed corrective actions to reduce the number of invoice revisions by 20%. • Measured and tracked the overall performance of the SSC, as well as the individual performance of the analysts to encourage continuous improvement using Lean Six Sigma principles. • Developed a process to ensure that all revisions and controls performed at the SSC are statistically significant, therefore guaranteeing the quality of the work and the fulfillment of SLAs at the 98th percentile.

Berlitz its multinational corporation helping people learn new languages. • Taught students the English language. • Assured student learning by applying the Berlitz method. • Maintained up to date student records.

Mentoring four teams of aspiring entrepreneurs participating in a business discovery initiative sponsored by Apps.co The point of the program is for the teams to transform their ideas into sustainable technology based businesses. The program lasts 8 weeks in which the teams should validate their hypothesis, and have a functional mvp by the end.

• Managed and controlled the processing plant to maximize the output of finished product, while ensuring export quality. • Supervised and managed payroll for 80+ employees. Measured, analyzed and reported 15+ KPIs of the processing plant to management. • Prepared the export shipments to the U.S. and negotiated with 50+ customers and vendors. • Optimized the use of company resources. Implemented just-in-time inventory to maintain better control of supplies and better cash flows.

• Assisted Concept Investments Manager with due diligence leading to concept investments in different companies. • Analyzed and evaluated financial models of different Start-Ups looking for investments. • Performed market research and competitive analysis, to determine the viability of a possible investment.

Head Resident of Methodist Hall. Methodist Hall is the biggest dormitory on campus; the job consists of making sure the residents experience is as pleasant as possible, providing them with a safe and nurturing environment. Direct supervisor of 9 Resident Assistants.