Jorge Stteven García Salas

Cloud Operations Engineer @ NiCE

About

Telecommunications engineer Network and telecommunications specialistand , with a research-oriented mindset. I'm dynamic and accustomed to working under pressure and as part of a team, always eager to learn and acquire new knowledge. I have approximately six years of experience in the IT field, where I've been involved in projects related to infrastructure growth and software/process improvement within the Telephony and recording area. My expertise includes managing, maintaining, and providing support for recording platforms such as NICE uptivity, NICE engage, Verint, Redbox, WFO AVAYA, Genesys, and Hermes. Additionally, I have solid troubleshooting skills and intermediate-level management of SQL databases and telephony platforms (Avaya, Cisco, Genesys).

Country

Colombia

City

Bogota

Industry

Information Technology & Services

Skill

Voz sobre IP (VoIP), Infraestructura en la nube, Servicios en la nube, Google Cloud , Telefonía IP de Avaya, Cisco Call Manager, Resolución de problemas, Inglés hablado, Comunicación, Databases, SQL Server Management Studio, NICE Call Recording, English, Tecnología de la información, Grabación de llamadas NICE, Inglés, Administración de servidores, Seguridad de la información, Microsoft Excel, IT Operations

Experience

Cloud Operations Engineer

NiCE

2025-1 - Present · 1 yr 9 mos

Bogotá, Distrito Capital, Colombia

Operational Duties: Performing critical database backups and application server health checks. Implementing service recycling strategies to optimize performance. Proactively identifying and resolving operational issues. Performance Monitoring: Closely monitoring server performance metrics, including memory utilization, CPU usage, file system health, database activity, and batch job execution. Documentation & Maintenance: Maintaining comprehensive operational documentation, incident tracking systems, and runbooks for efficient troubleshooting and knowledge sharing.

Technical Support Engineer

NiCE

2022-9 - 2025-1 · 2 yrs 5 mos

Bogotá, Capital District, Colombia

– Technical Support Engineer member of support Team for the NICE Engage. – Technical Support Tier 2 For NICE. – Troubleshooting for network, servers and NICE application.