Jorge Eduardo Chaparro
Senior Game Community Manager @ Gameloft Montreal
About
Experienced Senior Community Manager with a proven track record in the entertainment industry. Proficient in Writing, Content Designing, Planning, Time Management, Teamwork, and Leadership. Adept at fostering strong community engagement and delivering impactful social media strategies. Holds a Bachelor of Arts (B.A.) with a Major in Applied Human Sciences and a Minor in Film Studies from Concordia University. Brand Management, Product Management, Live Operations, Social Media Strategy, Community Engagement, Content Creation, Audience Growth, Brand Identity, Marketing Campaigns, User Acquisition, User Retention, Customer Experience, Cross-functional Collaboration, Data Analysis, Performance Metrics, Campaign Optimization, Crisis Management, Influencer Partnerships, Digital Marketing, User-generated Content (UGC), Brand Advocacy, Community Building, Customer Support, Leadership Development, Project Management, Event Planning, Creative Direction, User Experience (UX), Gamification, Trend Analysis
Canada
Laprairie
Computer Games
Engaging Content, Community Relations, Interpersonal Skills, Digital Marketing, Communication, Community Management, Social Media Strategy, Competitive Analysis, Brand Awareness, Adobe Premiere Pro, Adobe Photoshop, Video Editing Tools, Data Analysis, Content Calendar Management, Problem Solving, Social Media, Teamwork, Customer Service, French, Leadership
Experience

Senior Community Manager
Montreal, Quebec, Canada
Projects: The Casting of Frank Stone, Islands of Insight ● Launched and managed social media and communities for new IPs, including a puzzle adventure and a AAA horror game. ● Delivered social media strategies that exceeded wishlist targets by 25% and increased Steam store traffic by 50%. ● Collaborated across departments to integrate player feedback, resulting in new features like an offline mode to enhance accessibility. ● Designed platform-specific strategies for Instagram, TikTok, X, YouTube, and Discord, driving engagement and platform growth.

Senior Social Media & Community Manager
Montreal, Quebec, Canada
Studio Onoma was formally known as Square Enix Montreal Projects: Avatar Generations, Space Invaders: Hidden Heroes ● Established best practices for community management and implemented workflows that improved cross-team collaboration. ● Developed a social media rollout strategy that transitioned seamlessly into a LiveOps plan, increasing player retention by 10%. ● Optimized App Store listings, significantly enhancing discoverability and driving consistent download growth. ● Partnered with Brand and Performance Marketing teams on integrated campaigns, driving paid media reach.

Senior Community Specialist
Montreal, Quebec
Projects: Jurassic World Alive, Jurassic World: The Game, Jurassic Park: The Game, TMNT Legends, TPIR Bingo ● Launched flagship game communities, achieving growth of over a million followers and enhancing engagement through gamified events. ● Collaborated with licensors and influencers to create content that doubled click-through rates. ● Represented the studio at major industry events, including a live showcase at Universal Studios. ● Designed and implemented community routines, such as publishing Patch Notes, to maintain transparency and player trust.
Education

Major in Applied Human Sciences and Minor in Film Studies
• Excelled in "Leadership in Small Groups," a 300-level course in Applied Human Sciences taught by Professor Raye Kass (PhD). • Joined the teaching team for the course the following year, assisting with weekly planning of learning experiences and supporting academic delivery.
Jorge Eduardo Chaparro's Contact Information
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