jorge munoz

head of loan servicing

About

An experienced entrepreneur minded leader with over 14 years of finance experience. Providing, establishing and executing financial solutions to maximize profitability while mitigating losses and risk exposure. A proven track record as a top performing, versatile leader that provides fundamental platforms to reinforce company objectives. Result oriented professional, providing a foundation of dynamic adaptability and consistent results in an ever changing environment.

Country

united states

City

dallas

Industry

financial services

Skill

loans, credit risk, loss mitigation, call centers, risk management, banking, credit analysis, contact centers, relationship management, team building

Experience

business operations manager

santander consumer usa

2009-8 - 2013-7 · 4 yrs

Managed a specialty team of approximately 30+ associates in multiple disciplines while handling corrective actions, time keeping and staffing needs. Navigated strategy implementation and proposals for process changes through acquisitions and servicing needs.

front end collections supervisor

nissan motor corporation

2009-5 - 2009-8 · 4 mos

Responsible for agents in the U.S. as well as over 50 agents overseas. Managed the overall training and deployment of new hires. Assisted in defining objectives on green belt projects. Maintained department delinquency objectives and dialer penetration.

servicing supervisor

ford motor credit company

2004-11 - 2009-5 · 4 yrs 7 mos

Experience in diverse level of collections, repossession and budgetary requirements. Additional experience in Originations, Inside Sales, Risk Models and Green Belt projects.

head of loan servicing

fair.com

2020-2 - Present · 6 yrs 8 mos

vice president loss mitigation

exeter finance

2016-10 - 2018-3 · 1 yr 6 mos

Effectively managed over 100 employees that included directors, managers and agents. Responsibilities included staffing, strategy, risk, portfolio management, sales, relationship management, new business development, vendor relations, forecasting goals and losses, quality assurance, quality control, project management, change management, c-level presentations, product testing, SOX, cash flow analysis, creation and implementation of policy and procedures and driving key performance metrics.

assistant vice president and chrysler servicing

santander consumer usa

2013-7 - 2016-10 · 3 yrs 4 mos

Oversaw the Chrysler Servicing Platform, managing 100+ employees, creation and implementation of strategic initiatives, executive presentations, staffing, scheduling, product testing, reporting dashboards and responsible for portfolio losses.