jorge aliaga

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and offer solutions. Handle service requests and EFT payments using enterprise network applications.

* Order or acquire parts, tires, chemicals, and other equipment from vendors or other suppliers. * Verify and process order receipts and invoices. * Receive, store and issue supplies from stock inventory. * Perform inventory control and maintain service center inventory records. * Compile inventory records, consumption data, consumption rates, and related factors to establish or recommend stock levels and replenishment needs. * Maintain and update network inventory database.

* Receive and store incoming records for long-term storage at major metropolitan record facility. Maintain inventory of facility incl. 25,000 storage units and 110,000 square ft. of storage space. Catalog, dispose or destroy records according to state and local retention guidelines. * Assist departments in record retrieval and research using Utilize FileNet and Hummingbird Document Management Systems. * Use photographic, digital imagery equipment and audio/visual equipment to duplicate and preserve archival documents. * Update and maintain department website. * Assist applicants as certified Passport Application Acceptance agent.

* Senior intelligence analyst responsible for supervising the receipt, analysis, dissemination and storage of intelligence information. * Produced intelligence reports and briefings for internal and external dissemination. * Assisted implementation of physical security procedures and performed inspections of high priority areas. * Directly responsible for supervision, morale, training and guidance of 5 subordinates.

* Maintained personnel security clearances and supervised physical security operations for 400-person battalion. * Produced, disseminated, and updated weekly reports. * Conducted weekly training classes and security briefings. * Maintained responsibility for equipment valued in excess of $250,000. * Directly responsible for supervision, morale, welfare, and training of 3 soldiers.