Jordi Parés

- Ensure the sales team follows safety procedures and protocols - Lead the Merchant Business in the East Region to achieve EBITDA goals - Manage sales and business growth, exceeding annual targets for Packaged Gases and Liquid Bulk - Develop and implement local commercial strategies aligned with Southern Europe Commercial strategy - Analyze the market and competitive landscape to adjust commercial policies and achieve company goals. - Develop new sales initiatives and programs to capture growth in new products/services - Present sales revenue reports and realistic forecasts to the management team - Create and sustain a highly qualified, motivated, high-performing sales team - Act as a key business partner with senior stakeholders in the East Region, representing Air Products. - Actively participate in networking events, seminars, and professional associations to strengthen brand awareness and advocate for the company's interests

- Motivating the sales team to achieve optimal results - Fostering the professional growth of all sales department members - Planning budgets and setting project targets - Negotiating contracts, terms, and conditions to satisfy both client and company needs - Identifying market opportunities for acquiring new customers - Pinpointing key areas for improvement in the sales process - Collaborating with HR on recruitment for the sales department - Networking with other directors to generate new business for the company - Monthly reporting on sales performance against budget and analyzing variances

- Developing long-term relationships with clients, through managing and interpreting their needs - Providing technical information about available products and services - Preparing tenders, proposals and quotations - Ensuring the sales targets are met - Managing CRM and KPIs - Working collaboratively with technical experts from other areas

- Planning activity and resources - Organizing and motivating the project team - Cost estimating and budget managing - Ensuring customer satisfaction - Analyzing and managing project risks - Monitoring project progress - Implementing change management

- Analyzing and managing customer claims - Fostering contineous improvement within the company - Quarterly reporting on both core and new business-related claims