Jordan Scolnik, BBA

Successfully completed the Starbucks Coffee Master Course. Able to distinguish between different roast profiles of both the core and reserve lineup of Starbucks coffee. Upsell coffee to customers on a daily basis based on their variety of preferences. Engaging in coffee tastings with colleagues and upper management. Grasps the four tasting profiles of Starbucks coffee. Knowledge of the intricacies of the growing, blending, roasting, and purchasing of Starbucks coffee.

• cultivated unmatched customer-service and interpersonal skills • learned numerous drink recipes to Starbucks’ standards allowing me to craft beverages to customer-specified requirements • excelled in the prestigious Starbucks Coffee Master program • responsible for training and holding others accountable to company policies and procedures • ensured quality customer experience through continuous training and development of peers • efficiently and professionally fielded customer complaints • facilitated execution of company plans and promotions which led to increased sales and controlled costs • diligently and accurately handled cash operations and customer payments

• facilitated the signing and processing of numerous account documents from various branches in a timely and efficient manner. • distributed time-sensitive reports daily to advisors across the GTA, allowing them to begin their trading with informed decisions. • regularly utilized RIS system for account maintenance tasks, allowing for client information to be up-to-date. • opened complex accounts on behalf of advisors such as RESPs, corporate accounts, trust accounts, and joint accounts. • established fee programs for clients accurately based on specifications from the advisors. • set up logins to BMO Nesbitt Burns’ Gateway system, allowing clients to have online access to their account information. • utilized ADP Broadridge for the approval of cheques and EFTs, entering client deposits and stock certificates, and allocating new issues of stock on behalf of advisors. • ensured department compliance was adhered to by providing required back-up for all deposits, cheque/EFT approvals, and general account maintenance. • responsible for general office maintenance tasks, contributing to the cleanliness and efficiency of the office. • greeted clients in a courteous and professional manner. • recognized by superiors and other colleagues for hard work and perseverance on BMO Beam.

• worked collaboratively to develop cohesive direction for organization • formulated managerial strategy for innovative marketing event • liaised with clients in a professional manner to strengthen business relationships • created GTA-wide database of skilled trades jobs for marketing campaign, successfully resulting in increased foot-traffic to the company website

Recipient of the Academic Merit Scholarship, 2014, 2015, 2016.