Jordan Nichols
Customer Success Lead @ Olo
About
Education has always been at the heart of my work - because when people understand, they thrive. Over the past 14+ years, I’ve built a career around helping others learn, grow, and succeed, whether that’s through designing scalable training programs, leading customer education initiatives, or empowering internal teams through enablement and knowledge sharing. I specialize in turning complex concepts into clear, actionable learning experiences. From onboarding to product adoption and process improvement, I create education strategies that meet people where they are and help them get where they want to go. My background blends customer success, curriculum development, project management, and community outreach - all grounded in a deep commitment to making learning engaging, effective, and impactful. I thrive in high-growth, fast-paced environments where education isn’t just a support function - it’s a driver of customer outcomes and business success. At my core, I’m a builder, a teacher, and a lifelong learner, and I’m always looking for ways to add value by creating learning experiences that truly make a difference.
United States
Emeryville
Information Technology & Services
Soft Skills, Customer Onboarding, Content Development, Support Management, Enablement, Collaborative Problem Solving, Teamwork Project Management, Teamwork Desk, Time Management, Written Communication, Interpersonal Communication, Cross-functional Team Leadership, Organizational Effectiveness, Behavioral Intervention, Customer Service Management, Customer Engagement, Copywriting, Customer Service, Relationship Development, Project Planning
Experience

Caterer and Food Prep Assistant
Bon Appétit Management Company
Santa Clara, CA
Jordan Nichols's Contact Information
Phone
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