Jordan Nichols

Jordan Nichols

Customer Success Lead @ Olo

About

Education has always been at the heart of my work - because when people understand, they thrive. Over the past 14+ years, I’ve built a career around helping others learn, grow, and succeed, whether that’s through designing scalable training programs, leading customer education initiatives, or empowering internal teams through enablement and knowledge sharing. I specialize in turning complex concepts into clear, actionable learning experiences. From onboarding to product adoption and process improvement, I create education strategies that meet people where they are and help them get where they want to go. My background blends customer success, curriculum development, project management, and community outreach - all grounded in a deep commitment to making learning engaging, effective, and impactful. I thrive in high-growth, fast-paced environments where education isn’t just a support function - it’s a driver of customer outcomes and business success. At my core, I’m a builder, a teacher, and a lifelong learner, and I’m always looking for ways to add value by creating learning experiences that truly make a difference.

Country

United States

City

Emeryville

Industry

Information Technology & Services

Skill

Soft Skills, Customer Onboarding, Content Development, Support Management, Enablement, Collaborative Problem Solving, Teamwork Project Management, Teamwork Desk, Time Management, Written Communication, Interpersonal Communication, Cross-functional Team Leadership, Organizational Effectiveness, Behavioral Intervention, Customer Service Management, Customer Engagement, Copywriting, Customer Service, Relationship Development, Project Planning

Experience

Olo

Customer Success Lead

Olo

LinkedIn
2026-1 - Present · 9 mos
Spendgo

Customer Success Manager

Spendgo

LinkedIn
2023-9 - Present · 3 yrs 1 mo
Spendgo

Customer Support Manager

Spendgo

LinkedIn
2015-2 - 2023-8 · 8 yrs 7 mos

San Francisco Bay Area

Spendgo

Client & Marketing Relations Coordinator

Spendgo

LinkedIn
2013-8 - 2015-4 · 1 yr 9 mos

San Francisco Bay Area

Oakland Unified School District

Social Studies Teacher

Oakland Unified School District

LinkedIn
2017-4 - 2023-5 · 6 yrs 2 mos

Oakland, CA

Oakland Unified School District

Team Lead

Oakland Unified School District

LinkedIn
2020-6 - 2022-6 · 2 yrs 1 mo

Oakland, California, United States

World Initiative for Science and Healthcare

Grant Writer/Outreach Coordinator

World Initiative for Science and Healthcare

LinkedIn
2012-8 - 2013-8 · 1 yr 1 mo

San Ramon, CA

Bon Appétit Management Company

Caterer and Food Prep Assistant

Bon Appétit Management Company

2010-1 - 2012-6 · 2 yrs 6 mos

Santa Clara, CA

City of Walnut Creek

Senior Team Leader at Sports Camp

City of Walnut Creek

LinkedIn
2010-4 - 2011-8 · 1 yr 5 mos

Walnut Creek, CA

City of Walnut Creek

Recreation Leader at Sports Camp

City of Walnut Creek

LinkedIn
2008-4 - 2009-8 · 1 yr 5 mos

Walnut Creek, CA

Education

Saint Mary's College of California

Saint Mary's College of California

LinkedIn
2016 - 2017 · 1 yr
Teachers College, Columbia University

Teachers College, Columbia University

LinkedIn
2015 - 2016 · 1 yr
Santa Clara University

Santa Clara University

LinkedIn
2008 - 2012 · 4 yrs

Jordan Nichols's Contact Information

Email

******@***.com

Phone

(**) *** ****

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