Jordan Despins

• Support internal business applications through account creation, maintenance, troubleshooting, and user support activities. • Utilize ticketing and service management systems to document incidents, track requests, and coordinate with development teams on issue resolution. • Complete monthly processing activities and reporting tasks to support client services and operational requirements. • Create and maintain Excel-based tracking reports to monitor service requests, project statuses, and ongoing work. • Track service requests throughout their lifecycle and provide regular status updates to management and partner teams.