Jordan Howard

- Collaborate with other departments to ensure clear communication between departments and to ensure timely patient resolutions - Lead day-to-day call center operations, ensuring efficient processes and achieving performance goals. - Implement and evaluate processes for top-tier customer service and cost-effective operations. - Develop and execute strategic initiatives in alignment with organizational goals. - Enhance call center performance, streamline processes, and improve patient satisfaction. - Monitor metrics, identify areas for improvement, and collaborate with cross-functional teams for resolution. - Mentor staff, create training programs, and ensure compliance with healthcare protocols and standards. - Analyze data to guide operational decisions and enforce compliance with regulations and policies. - Lead hiring, transfer, and disciplinary decisions.

Process payroll for store employees Inventory counts Perform price accuracy auditsp Provide customer service Balance drawers Deposit daily cash revenue

Coaches, mentors, and develops staff – including overseeing new employee onboarding and providing career development planning and opportunities Provides approvals and backup for vacation/time-off requests Develops employee performance improvement plans (PIP) when merited Conducts annual employee performance reviews Subject matter expert for the Costco Auto and Parts and Service programs Audits calls for quality assurance Analyzes project data and reports to management accordingly Manages a team of 15+ employees Oversee employees’ attendance Sends hourly floor performance reports

Coached, mentored, and developed staff to ensure that the monthly sales conversion ratio goal was met Oversaw new employee onboarding and provided career development planning and opportunities Delegated and empowered employees to take responsibility for their performance and goals Motivated employees to exceed expectations for productivity and quality. Maintained positive and transparent communications Planned and executed weekly team meetings to communicate updates and changes within the business Provided approvals and backup for vacation/time-off requests Conducted annual employee performance reviews Developed employee performance improvement plans (PIP) when merited Managed teams of at least 15 employees Sent hourly floor performance reports Developed and implemented learning materials for the department Audited calls for quality assurance Created new standard operating procedures Activated Retail Handsets and devices Performed spot checks and short call audits Led the sales floor in day to day operations and management Monitor and updated processed focused at improving revenue and efficiency

Sold displays and new items to retail locations Optimize sales volume and profitability by identifying profitable lines and bestsellers Make recommendations for promotional strategies using sales and pricing data Ensure that stores, shelves, or websites are stocked with the right types and quantities of products