Jonny Goh

• Identify opportunities within new and existing accounts for upselling and cross-selling logistics services. • Serve as the main point of contact for assigned key accounts. • Manage end-to-end logistics execution for strategic freight forwarding accounts across air, sea, and land transport. • Build and maintain strong, long-term relationships with decision-makers and stakeholders. • Understand customer business needs, supply chain challenges, and objectives. • Ensure SLA performance and maintain service reliability for key global customers. • Negotiate contracts and pricing to maximize profitability. • Develop customized logistics solutions (freight forwarding, warehousing, distribution, value-added services). • Monitor shipment milestones and resolve operational disruptions such as delays, routing issues, or documentation problems. • Utilized Salesforce CRM to track client interactions, manage sales pipeline, and improve response times. • Coordinate with operations, overseas agents, carriers, vendors and customs teams to ensure timely shipment execution.

* Build and maintain a strong relationship with all new/ existing customers. * Receive requests to execute shipments and follow up with local/overseas logistics products Ocean/Air/Land teams for bookings.  * Monitor programs and procedures to ensure on-time delivery and customer satisfaction.          * Liaise and coordinate with global offices/agents regarding sales-related inquiries and shipment monitoring in accordance with SOP account. * CW1 System - Quotation, Shipment tracking, Documents, Costing. * Generate monthly reports for internal and external customers in accordance to requested format. * Manage and grow business with our Clients. * Support sales teams in handling sales quotations, SOPs, RFQs and enquiries. * Provide freight solutions and propose to clients. * Escalate shipment issues and assist with resolution.       * Liaising between the sales team and other departments such as Ocean, Air, Land, Worldwide offices, finance, billings, and operations. * Collaborate with operations for timely service delivery. * Deliver exceptional customer service by addressing client inquiries and concerns promptly.  * Handle shipment coordination and other ad-hoc duties as required.

* To carry out any other duties that the Management may assign from time to time. * Identify and develop new sales opportunity * Maintain relation with existing and new customers * To promote logistics & transportation services. Plan business strategies to meet the customers’ business objectives. * Travel around to meet clients / Site Visitation * Provide Price / Costing Quotation (RFQ) for Cross Boarder Trucking, Interstate Trucking, Local Trucking, LCL, FCL, Forwarding, Haulage, Warehousing, Ocean Freight * Company Tenders analysis * Coordinated with operations teams to ensure efficient execution of freight movements. * Communicate clearly the customers’ requirements (operations, billing, communications, etc) to the Operations, billing and Customer Service teams. * Follow upon payment collection * Handle customer complaints * To respond customer enquiry via email, call & message * Market intelligence * Handle import, export and local shipments by land * Monitored shipment status and provided updates to customers and internal stakeholders. * Investigated and resolved shipment delays, cargo damage, and logistics service issues. * Liase with 3rd party & insurance company if any cargo loss / damage * Liaise with multiple vendors; suppliers, forwarders, agents, clients and authorities

• To carry out any other duties that the Management may assign from time to time. • To handle stock ordering and returning by stockist and branches. • To follow up all stockist's outstanding payment and credit limit. • To handle new stockist training. • To monitor & controlling stock for Stockist & Branches • To involve in company function and event. (recognition, promotion) • Liase with warehouse department consignment note , return note & etc • To solve Stockist & Branches complaint and enquiries. • Act as primary point of contact for E-Commerce order customers, answering phone and email enquiries, resolving complaints and processing E-Commerce orders in an efficient and timely manner. • Assisting warehouse when needed • To assist warehouse E-Commerce administrator job & etc • To assist branches frontend job when needed ( Travel Around Malaysia ) • Solucis System Experience ( Sales Mangement / Inventory Mangement / Procurement Management / Stockist Management / Distributor Management / E-Commerce Processing System ) • AutoCount Experience ( A/R Payment / Payment Entry / Verified Payment / Debtor Aging / Ledger Report / Sales Invoice & Sales Credit ) • To involve in documentation and filling. • To do adjustment on stock figure after stock take. • Travel outstation for audit at our branch and stockist within West / East Malaysia (Stock Take). • Travel to North Malaysia around 4 months to train our new staff how to become frontend and company SOP at our new branch. • Travel to Indonesia 1 month to train our staff new launching e-commerce system at our Indonesia branch, teach them step by step and SOP how to run our e-commerce system.

• To follow up with debtors on payments • To attend incoming/outgoing calls • Prepare letters of demand for non payment • To ensure correct correspondence address • Performing out-bound calls. • Negotiate with customers regarding their delinquent accounts. • Recovery officers are required to follow the regulations and compliance requirements of banks. • Assist the customers to reschedule loan repayments. • Learn Financial Act