Jonna Clouser Lawson

With deep expertise in full lifecycle recruitment, I specialize in identifying and placing top IT talent for Fortune 500 clients across industries including Retail, Manufacturing, Banking, Insurance, Government, Data Center, and Healthcare. Beyond recruitment, I thrive as an Onboarding Coach, leading a recognized hiring hub and guiding new recruiters through a structured 13-week training program to ensure they develop foundational and advanced sourcing strategies. What I Do: 🔹 Talent Acquisition & Strategy – Lead full lifecycle recruitment, leveraging Salesforce, LinkedIn, networking events, and referrals to connect candidates with the right opportunities. 🔹 Candidate Engagement & Evaluation – Act as the primary point of contact, conducting technical skill assessments, managerial reference checks, and compensation negotiations to ensure strong placements. 🔹 Process Optimization – Oversee job postings, ATS tracking, interview scheduling, and onboarding processes, streamlining workflows for efficiency. 🔹 Stakeholder Collaboration – Partner closely with Account Managers & Hiring Managers to analyze client needs and implement effective recruitment strategies. 🔹 Consultant Management – Maintain monthly touchpoints with active consultants, provide feedback, and redeploy talent at the end of contract positions. 🔹 Recruiter Development – Onboard, train, coach, and mentor new recruiters, developing weekly training plans, teaching Boolean searches & LinkedIn Recruiter techniques, and providing real-time call feedback. 🔹 Industry Leadership & Insights – Participate in weekly leadership meetings and stay informed on emerging talent trends & hiring technologies. Passionate about bridging top talent with opportunity, I am committed to helping professionals advance their careers while enabling organizations to build high-performing IT teams.

Full Life-Cycle Technical Recruiter dedicated to elevating IT professionals by matching them with their ideal position. Primarily working with Project Managers, Program Managers, Agile Coaches, Scrum Masters, Product Owners, Business Analysts, and Technical Writers.

Proactive Sales Support and Project Manager with a proven track record in leading a high-performing sales support team of six, driving sales operations to meet and exceed organizational goals. Expertise in project management for strategic accounts, customer onboarding, retention, and generation of OEM and B2B accounts. • Directed a team of six sales operations representatives, ensuring the seamless execution of sales process and achievement of sales targets. • Served as Strategic Accounts Project Manager, leading new process implementations, customer onboarding and retention initiatives, while creating and tracking project scopes for strategic customers. • Led four monthly planning meetings to address timelines, log historical promotions/sales, and identify future opportunities in coordination with senior leadership, including the CEO, President, VP of Sales, VP of Customer Experience, and Sales Directors. • Developed and executed short-term objectives and long-term goals for all accounts, driving customer engagement and satisfaction. • Collaborated with the sales team to drive revenue growth and achieve company objectives across major accounts. • Project managed the launch of new products using Smartsheet to scope, track milestones, and automate notifications, ensuring deadlines were met. • Partnered with the CEO to develop strategy and milestones for OEM accounts. • Translated customer requirements into product specifications, collaborating with the VP of Innovation, Chief Legal Officer, and VP of Customer Experience for effective execution. • Managed new client onboarding, client launches, and initiatives, including logistics for overseas factories. • Executed non-disclosure agreements and OEM agreements in collaboration with the legal department. • ERP cutover from Sage to Oracle Cloud and became the Oracle superuser. • Provided requirements to Business Analysts, tested sandboxes, and managed Oracle CRM tickets for system improvements.

I was responsible as a sales support manager to lead a sales team of 6 support specialists in executing campaigns and achieving quotas. Also functioned as the strategic accounts manager to manage sales of the OEM accounts. Determinedly mentored, trained, and evaluated employee performance. Utilized analytical skills in planning and implementing programs of short-term objectives and long-term goals for all accounts. Also, I am organizing four monthly planning meetings and logging historical promotions/sales in coordination with the executive team and sales directors. • Execute non-disclosure agreements and OEM agreements by partnering with the legal department. • Analyze market to identify untapped growth opportunities for sales support to streamline sales process. • Act as the sales account manager for all OEM and B2B business. • Identify and translate customer requirements into product specifications and ensured effective internal execution by collaborating with the VP of Innovation, Chief Legal Officer, and VP of Customer Experience. • Steer new client onboarding, client launches, and initiatives, including the logistics of customer's overseas factories. • Develop and analyze profit & loss statements to quote customers and increase company profitability. • Support in planning, coordination, and execution of customer visits, market research, and other initiatives to support sales growth.

General Manager with a proven track record in overseeing day-to-day operations, leading teams and driving productivity improvements. Expert in devising and implementing effective hiring strategies, managing talent, and fostering a culture of continuous improvement and growth. • Led a team of 15 to 25 employees, ensuring smooth daily operations, and delivering exceptional customer service. • Evaluated operational processes to execute corrective action plans, leading to significant productivity enhancements. • Developed and implemented hiring strategies for all stores in the district, overseeing associate hiring and retention, and recruiting and interviewing for management roles. • Conducted new hire paperwork, including W2s and I9 forms, to maintain accurate records and compliance. • Achieved secret shopper scores exceeding 95% during monthly visits by implementing the best practices and continuous training. • Monitored associate sales activities and provided on-the-spot coaching to drive performance and collaboration. • Created and conducted annual performance reviews to ensure business objectives were met and employees were developed. • Evaluated and ensured weekly schedules provided proper floor coverage within fiscal guidelines, and reviewed timesheets and payroll for accuracy before submission to corporate. • Maintained monthly Profit and Loss (P+L) reports to track financial performance and identify areas for improvement. • Supported outside districts in finding competitive management candidates within their existing network during periods of struggle. • Mentored employees through regular performance evaluations and coaching sessions, fostering a culture of continuous improvement and professional growth. • Facilitated team-building activities and workshops to strengthen collaboration and communication among team members.