Jon F.

Sr. Manager, Global Customer Success - Hyperscale | Customer Operations @ Digital Realty

About

Building and enhancing customer relationships are the focal points of my profession. I'm a problem solver at my core, and enjoy developing efficient solutions for complex situations. I work well on both individual and team oriented initiatives. Professionally, I hold myself to a "never stop learning and growing" attitude. Analytical thinking and strategy building are my favorite ways to contribute to the team. Talk to me about datacenters, colocation, and the customer journey!

Country

United States

City

Dallas-Fort Worth Metroplex

Industry

Information Technology & Services

Skill

Data Center Infrastructure, Written Communication, Product Demonstration, Customer Satisfaction, Interpersonal Skills, Business Reviews, Conflict Resolution, Presentations, Critical Thinking, Communication, Customer Experience, Creative Problem Solving, Data Center, Customer Success, Customer Engagement, Account Management, Troubleshooting, Operational Planning, Operations Management, Telecommunications

Experience

Sr. Manager, Global Customer Success - Hyperscale | Customer Operations

Digital Realty

2015-2 - Present · 11 yrs 8 mos

• Fully administer customer accounts, relationships, and experiences, while enhancing each aspect. • Bridge gaps between customer expectations and service delivery by designing mutually beneficial solutions. • Full life cycle account management – Including onboarding, renewals, and terminations

Facility Technichian II

Digital Realty

2012-3 - 2015-2 · 3 yrs

Facility Technician II – Digital Realty Trust/ The Telx Group – Dallas, TX • Responsible for terminating, testing, and troubleshooting cross- connects of various mediums. • Responsible for the construction of customer cages, cabinets, DC power, and structured cabling. • Performed remote hands services and troubleshooting. (Includes rack and stack, power cycle, drive swaps etc.)

Field Radio Operator

United States Marine Corps Reserve

2007-4 - 2014-6 · 7 yrs 3 mos

Field Radio Operator/ Platoon Sergeant, 2007 - 2014 Platoon Sergeant- Lead, organized, trained, and maintained a platoon (<50) of communications Marines through operational and administrative management. Coordinated with subbordinate and senior Non-Commissioned Officers, Staff Non-Commisioned Officers, and Officers to ensure platoon wellfare, adhearance to standards, and overall operational success. The Platoon Sergeant is directly accountable to their Commanding Officer for the moral, discipline, and efficiency of their Marines. Field Radio Operator- Operate, maintain, and employ various tactical radio systems with HF, VHF, UHF capabilities in field deployed "man-pack," vehicle mounted, and static location configurations, to provide successful, consistent, and tactical voice communication assets for battalion level operations.

OSP Inspector

Tech Group & Associates

2010-11 - 2012-3 · 1 yr 5 mos

Provided quality assurance and OSP Project accuracy. Record and report "As Built" diagrams of OSP Projects to clients. Supervised installation personnel and maintained/ enforced safe working procedures.

Education

Tarleton State University

Business Administration and Management, General

2012 - 2013 · 1 yr

Marketing and Marketing Managment; Sales Management; Operations Management; Business Strategy; Human Resources Management; Business Communication; Financial Intermediaries; Business Law II; Managerial Finance