jondra smith

* Managed and tracked all investigations from funding to assembling Reports of Investigations (ROIs) * Provided reports to support on-going operations including iComplaints ad-hoc reports and status reports that have become the standard format for the office * Served as the Point of Contact for external and internal investigators, agency counsel, and EEO case managers to ensure the completion of timely investigations and resolve any issues * Served as an alternate timekeeper utilizing Web Time and Attendance (WebTA) * Worked closely with the department Attorney during the legal sufficiency stage of cases to retrieve any documentation omitted during the investigation * Managed all Freedom of Information Act (FOIA) requests submitted to the office and assigned to the appropriate Division Chief * Assisted the Contract Officer with maintaining the budget for the divisions and office as a whole

* Researched existing policy, regulation and statue to generate a list of required changes to existing Army National Guard policy * Populated and maintained awards database based on data gathered from a review of requests for awards, campaign credit, or combat badges * Acted as a liaison between the Human Resources Command and the 54 states, territories, and the District of Columbia to deliver, collect, and account for award recommendations; verifying required documents were included with award recommendations * Wrote various types of military correspondence, reports, announcements, and other documents * Proofread and corrected errors, ensured written materials were in accordance with Army National Guard Regulations * Processed Requests for Presidential Letters of Appreciation for Army National Guard Military Retirees and the Department of Army Civilian Retirees with 30 or more years of service

* Researched, prepared, coordinated all travel documents, accommodations & authorizations as well as ensured completion and accuracy of accommodations utilizing the Defense Travel System * Managed, updated, prioritized, and scheduled all appointments for the Deputy Surgeon General * Regularly coordinated and screened meeting requests in person, by phone, and/or via email * Received and reviewed all incoming mail and distributed it appropriately * Screened all telephone calls and recorded messages accordingly and screened and directed all visitors to their appropriate destinations

* Served as the Unit Deployment Manager; processing members out for both deployment and other temporary details * Served as the Orders Clerk for a unit of 60 members; processing all documentation for members traveling to and from Technical Schools or to perform Temporary Details * Served as the liaison between the Finance office and members of the unit while ensuring members were paid accurately and timely according to company policies and procedures * Reviewed and prepared correspondence for clarity, completeness of reply, and grammatical and procedural errors while providing necessary corrections * Scheduled and updated dental exams in DDS Web for over 700 members

* Gathered specific data including performances, portfolios, or any other necessary data to aid in the strategic research of reconciliation breaks * Interfaced with Merrill Lynch & Co Treasury Departments regarding funding and processing issues. * Partnered with various Merrill Lynch business units' functions and needs * Acted as a liaison with investment management companies for bank and ledger account entitlements within Fund Processing System (FPS) * Participated in special projects to identify ways to improve the group's productivity Software Application * Ensured all incoming and outgoing wire transfers were processed for all Merrill Lynch, Pierce, Fenner, and Smith bank accounts by their specified cut-off times * Researched incoming suspense items properly book entries to client accounts