Jonathan Nathaniel Villanueva

Define and monitor quality KPIs for all stages of development tickets. Ensure technological watch of testing tools and methodologies. Establish tactics for different levels of testing. Responsible for the evolution of the testing strategy. Supervise the management of test plans and their lifecycle. Implente the use of AI in the development of testing strategies throughout the project. Act as a guide for team members regarding testing and quality. Work with analysts and developers to develop effective test plans and AI implementation. Coordinate testing activities for manual, automated and AI efforts. Design, document, and execute complex tests. Participate in the preparation of test environments. Participate in the design, development, and execution of automated tests via playwright and AI. Participate in testing efforts.

Conceiving and Executing Test Plans. Executing Manual and Automated Tests of Web and Native. Applications. Maintaining and Updating Test plans and Test cases. Defining, Planning and Executing Regression and Integration Tests. Validating test results, Identifying and classifying bugs and opportunities for improvement. Maintaining close communication and collaboration with the development team to maintain priorities, meet deadlines and ensure deployments. Contributing and proposing new practices and methodologies to ensure the constant improvement of Quality Assurance processes. Maintaining first line communication with clients and administrate and process their product feedback. Prioritizing, documenting and ensuring resolution of client's support requests. Responding client requests and providing statistical and analytical information.

Conceiving and Executing Test Plans. Executing Manual and Automated Tests of Web and Native. Applications. Maintaining and Updating Test plans and Test cases. Defining, Planning and Executing Regression and Integration Tests. Validating test results, Identifying and classifying bugs and opportunities for improvement. Maintaining close communication and collaboration with the development team to maintain priorities, meet deadlines and ensure deployments. Contributing and proposing new practices and methodologies to ensure the constant improvement of Quality Assurance processes. Maintaining first line communication with clients and administrate and process their product feedback. Prioritizing, documenting and ensuring resolution of client's support requests. Responding client requests and providing statistical and analytical information.

Monitor daily release of live events, activities and promotions on Mobile games. Verify daily back end stability on live version of Mobile games. Monitor, Regress and Verify Community Bugs reported from final users on the live Mobile games. Monitor stability of new releases on Live Mobile games. Verify stability and functionality of back end services on QA environments before released on Live Mobile games. Generate Live QA Reports for Live Ops events, promotions and activities released on Mobile Games. Support Development Teams, Art Teams and Management teams during the releases of new live versions of Mobile games. Generate Version Release stability reports from new versions released to Live mobile games. Monitor, Update and Maintain live Operation calendars with up to date statuses of testing results from Live Mobile Games. Notify discrepancies, bugs or errors to developers, production, QA and management teams about live operations released on live mobile games.

Monitor, supervise and ensure the quality of the company's application before, during, and after market release. Create and ensure reliable test plans for thorough and detailed testing throughout the entire lifecycle of the application. Communicate constantly with the creative and development teams about feature changes, new feature releases, backlog and back-end changes on new or upcoming releases. Maintain test cases and test plans up to date with current, canceled or upcoming features. Constant hands-on testing on each build version for various operative systems and platforms including iOS, Android and Windows. Clear, precise and methodic bug writing and administration for statistical information and build status monitoring. Gather, evaluate, quantify and prioritize users’ feedback using the information to propose a course of action. Coordinate, monitor and supervise manual QA testing efforts in-house, virtual and external. Develop QA procedures, standards, documentation and tools to ensure successful QA processes and deliveries. Coordinate QA efforts for all platforms. Adapt QA processes to the company’s AGILE SCRUM methodologies. Participate in sprint planings to contribute to the product's success. Tools used: Excel, Word, PPT, Google Docs, Confluence, Jira, Html, Wordpress, XML, Localise, Agile.

Creation, Maintenance, Management and Administration of Product Public Documentation i.e. User Guides, Tutorials, FAQ, Release Notes, Versions, New features and How to’s. Creation, recording and edition of voice over scripts (FR-EN) for product tutorial videos and user guides. Creation, recording, edition and publication of tutorial videos and user guides. Creation, recording, edition and publication of product marketing videos. Customer Services Desk Product Support Administration, Configuration, set up and Management. Customer Product Support Ticket administration, response, life cycle and management. Administration, management, user profiling and support of Product License Trial Requests. Data Collection, analysis and reporting of user feedbacks, needs, behavioral trends and product feature requests. Live streaming demos and product presentations. Tools: Jira, Jira Service Desk, Confluence, Adobe Creative Cloud, Microsoft Office Suit. Work environment: Agile

Manage the content of all the apps produced and published. Manage the content of all websites and social media related to the apps produced and published. Write, edit and proofread new content for the company’s products to be published on any social media, website or app. Ensure that all documents meet established content standards and work in collaboration with the creative team and the development team to ensure the successful release of the content. Develop content strategy aligned with short-term and long-term marketing targets. Collaborate with marketing, design and development teams to plan and develop website content, app content and social media content, style, and layouts. Create, and publish engaging content aligned with the company’s philosophy and marketing objectives. Coordinate content development teams and external content partners to ensure, branding accuracy, consistency and professionalism throughout all content published. Use content management tools to monitor, track and analyze content success rates and areas of opportunity. Manage content distribution to online channels, social media platforms, and applications to increase success rate. Schedule, monitor and ensure successful content publishing deadlines. Ensure compliance with copyright and data protection. Generate new ideas, content, and alternatives to continuously draw audience’s attention and retention. Maintain up to date references, research and keep up with tendencies for content development.

• Monitor, Supervise and Ensure the quality of the company's applications before, during, and after market release. • Monitor application's versions, updates and QA statistical information. • Gather, evaluate, quantify and prioritize final users’ feedback. • Coordinate, monitor and supervise QA testing efforts in house and with vendors. • Develop QA procedures, standards and tools to ensure successful QA processes and deliveries. • Coordinate QA efforts for Android, iOs and Windows devices. • Adapt QA processes to the company’s SCRUM methodologies. • Promote and contribute to the company's Zen and Healthy lifestyle philosophy. • Promote and contribute to teamwork and team success. • Promote and contribute to healthy, friendly and positive work environment.

• Accomplish customer service objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. • Meet customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. • Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analysing information and applications. • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. • Maximize customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems. • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. • Accomplish information systems and organization mission by completing related results as needed.

• Control and evaluate the performance of the Production Department. • Verify the quality of the communication with Clients, Test Leads and Testing Teams. • Evaluation and quality control on Bug Writing. • Follow up and evaluate the quality of the services provided to Clients. • Inform higher management of the quality and performance of the production team. • Maintain and improve daily production processes. • Coordinate and participate in the evaluation of Projects. • Identify recurrent or potential problems and prepare an action plan to solve and/or prevent them from happening. • Evaluate the production team performance with the assistance of measuring tools. • Produce and Analyse performance and quality statistics. • Evaluate Post-Mortem Reports. • Coordinate the work of Quality Assurance Analysts. • Perform technical monitoring and the corresponding communication. • Provide and update the weekly Project schedule. • Coordinate with HR for the assignation and distribution of resources for the successful delivery of projects. • Every day email administration. • Ensure procedures follow ISO 9001-2000 standards. • Ensure update and maintenance of documents.

• Manage Large testing teams with a strategic vision and the necessary steps to achieve both short term and long term needs. • Develop and implement World-Class Localization Quality Assurance Strategies with the sole objective to meet both the Company’s and the client’s requirements. • Provide a Localization Quality Assurance road map to continuously assess and identify opportunities for improvement. • Review employees’ performance and follow up with strategies for improvement. • Establish, assess and implement training strategies for testing teams. • Manage recruitment of qualified linguistic testers and/or target market testers • Manage testing Software and hardware requirements on all assigned projects. • Forecast planning and management of Human and technological requirements for future project. • Manage bug databases on all assigned projects • Manage, administrate and control the use, creation and assignation of testing login and passwords • Supervises, evaluates and reinforces security and confidential policies from the company and the clients. • Validate testing environments prior to commencement of testing • Manage clients interactions on all assigned projects. • Follows correct process or clearly communicates on any necessary deviations. • Prepares reports which provides complete and accurate of testing and defect status. • Conducting tester or lead tester duties as and when required • Take control of multi-platform projects and be the main point of contact for clients. • Prepares and maintains comprehensive test plans which cover all required functionality and features and/or bugs required to be regressed. • Client contact at a QA level on all projects • Specialized on Social Network and Mobile Games • Specialized on iOS and Android Mobile Operative Systems

• Designed, programed and implemented an automated tool to evaluate linguistic and translation skills for the hiring of new localization testers. • Evaluated, improved and optimized training documentation for new localization Tester. • Designed, developed and programed an automated tool for global project scheduling of LQA and QA projects worldwide.