jonathan rodrigues

brazil collections manager

About

With more than 6 years of experience with foreign trade multinational companies, I developed a solid career with background in financial negotiations, customer relations and analytics control. Now and during this time, by having the full understanding of business drivers, needs and requirements, I was responsible to build and keep strong relationships with the most important customers and suppliers including regular visits, develop trust relationships with all stakeholders, direct negotiation with customers always looking for maximize company’s profitability, targets achievements, continuous improvement of process, provide presentations, conduct trainings, control of KPIs and all the steps of account receivables and payables. I also experienced an international opportunity during 1 month in Manila, Philippines, where I was the Brazil’s focal point for a Maersk’s global project and, as trainer for a team with 10 analysts, I taught and transferred part of Brazil tasks to their scope and aligned process with Manila Managers.

Country

brazil

City

santos

Industry

international trade and development

Skill

transportes, cadeia de fornecedores, microsoft excel, export, customer relations, transporte de mercadorias, microsoft office, sap, negotiation, logistics management, accounts receivable, accounts payable, root cause problem solving, financial analysis, atendimento ao cliente, indicadores chave de desempenho, microsoft powerpoint, microsoft word, planejamento empresarial, treinamento

Experience

lamstar - latin america shipping talent roadmap

maersk line

2016-9 - 2017-4 · 8 mos

finance customer relations supervisor

a.p. moller - maersk

2017-7 - 2018-12 · 1 yr 6 mos

tasks migration responsible and trainer - finance transformation project

a.p. moller - maersk

2015-12 - 2015-12 · 1 mo

Have been selected to represent the credit department for a temporary (1 month) assignment at Manila,Philippines, during the Finance Transformation Project, which has been successful signed off in May, 2016. Responsible to migrate the tasks of Brazil Cluster to the General Service Center at Manila, including: collect all preparatory information with the Brazil team, train a team of 10 local analysts and review several AR process, such as: Special Billing for Key Clients, Disputes control, Account reconciliation and creation of SOPs.

brazil collections manager

a.p. moller - maersk

2019-1 - Present · 7 yrs 9 mos

* Manage Collections Portfolio for Brazil, composed by global key clients, credit and cash customers (+USD 32M), reporting directly to Regional AR Manager for LAM. * Lead, develop and coach high performer and very diversified team composed by 2 Supervisors, 1 Specialist, 14 analysts, 3 apprentices and 2 interns. * Create and implement weekly/monthly/quarterly strategies to ensure high collections performance based on global dunning and credit policies. * Owner of KPIs: DSO, Collection %, over 7 days, over 30 days, over 60 days, over 90days, reduction of unidentified payments. * Create, map and improve existing collections and OTC processes to achieve greater efficiency and improve customer experience during collections efforts. * Represent Global Service Center in Brazil and be the collections business partner for the directors and managers from sales, customer service

finance customer relations senior analyst - reefer key clients

maersk line

2015-3 - 2017-7 · 2 yrs 5 mos

national demurrage control analyst

kuehne + nagel

2011-9 - 2013-4 · 1 yr 8 mos

* National Accounts Payable Control of Demurrage & Detention. In front of negotiations with KN's core carriers, ensuring better payment conditions & maximizing the profitability. * National Accounts Receivable Coordination of Demurrage & Detention. * Taking care of KN\'s Key Clients, ensuring payments on time & overdue decrease. * Created and Implemented AR billing process - in house. * Control of the financial end month closure, auditing and correcting files. * Control of deferred and accrued files. * Responsible to create and control KPIs, management reports, acting as supervisor backup, support for department colleagues. * Responsible to manage the results of the outsourced company responsible for part of KN´s collection. * Strong interaction and daily assistance for KN's Seafreight Managers. * As Quality Multiplier, have provided presentations and trainings for all employees.

demurrage and customer service apprentice

kuehne + nagel

2009-10 - 2011-9 · 2 yrs

Administrative routines of Import, Export and Demurrage Control. Including Cargo Release, Payment confirmations and invoice analysis.

finance customer relations assistant - credit customers

maersk line

2013-4 - 2015-3 · 2 yrs

* Responsible for the account receivable of the Brands: Maersk, Safmarine and Sealand. Collecting freight, local charges, demurrage, detention and extra charges, managing the portfolio of credit * customer in the segmentation of freight forwarder, reefer & industry. * Building strong relationship with customer, holding negotiations, aligning payment flows and having regular visits. * Keeping accounts under control and decreasing credits and overdue consistently. * Build and maintain a good relationship with the Stakeholders from Sales, Customer Service and Team at Manila. * Weekly escalations of accounts overview and process reviewing. * Daily contact with our general services center at Manila, revising and aligning several process acting in the root cause.