Jonathan Reed

Manage full sales cycle for drone automation solutions across commercial verticals. Run structured discovery; define success criteria and mutual close plans. Conduct product demos and value discovery sessions with technical and business stakeholders. Tailor proposals based on specific operational workflows and drone use cases. Build and advance pipeline to 3–4× coverage; maintain stage hygiene. Partner with the Field team for onsite demos/trials; coordinate POCs with Engineering. Negotiate terms and close deals that align with customer ROI expectations. Collaborate with Customer Success for seamless onboarding and handoff. Maintain detailed CRM records and forecast revenue opportunities with risk call‐outs.

Respond to inbound leads generated through marketing efforts, including website forms, live chat, and social media channels Conduct outbound calls and emails to identify new business opportunities and schedule meetings and demos with prospects Develop and maintain a pipeline of qualified leads through ongoing prospecting and outreach efforts Work closely with the Sr. Account Executives to ensure timely follow-up on leads and to support the sales cycle from lead generation to close Collaborate with marketing to develop and execute targeted campaigns and messaging that align with sales development objectives Attend industry events and conferences to network with potential customers and partners Stay up-to-date on industry trends and the competitive landscape to effectively position our solutions in the market

Email Marketing and Copywrite: Created weekly marketing emails for internal subscription list of 14K (made up mostly of legal professionals) Emails performed higher than the industry average with an Open Rate of 30% and Click Rate of 6% Generated 2 bookings weekly on average for sales through email marketing Structured emails with engaging readability using storytelling, problem/solution development, and call to action Operations | Retention and Upgrades: Created upsell/upgrade emails monthly for account managers to send to existing clients Improved client experience by developing personalized messaging with email to collect feedback using annual surveys Assisted with administrative projects, office management, and people operations Strategized, researched, planned, and implemented methods to improve sales, retention, and overall customer experience Collaborated with marketing account coordinators to design online content Supported Editorial, Social Media & Sr. Copywriters with content marketing projects for existing clients Admin and Executive Assistant: Managed emails and calendar for CEO and VP Planned and coordinated company travel and events Organized projects with vendors for office management items such as: maintenance, orders, packaging, deliveries, events, labels, etc. Documented meetings, updated, systems, processes and procedures for company manuals Led meetings with CEO to relay information to execute same-page planning

Act as a consultant to borrowers/Clients, including educating borrowers on LendingOne products and services, collecting and analyzing borrowers’ assets and investments, and advising borrowers regarding the advantages and disadvantages of LendingOne financial products. Answer inbound calls and make outbound calls to promote and sell LendingOne’s products and services. Guiding borrowers through the investment process, including counseling borrowers on how to become qualified to do business with LendingOne. Cultivating meaningful relationships with LendingOne borrowers, offering excellent service, and securing repeat business. Screening potential business deals in order to protect LendingOne’s assets as well as the assets of LendingOne capital investors by analyzing market strategies, deal requirements/ potential, and financials; evaluating options; resolving internal priorities; recommending quality products and services to new and existing clients. Developing long term relationship with new customers by examining risks and potentials in recommended deals, and by estimating customers’ needs and goals. Ensuring the timely and successful delivery of our solutions according to customers’ needs and objectives. Communicating clearly with internal and external stakeholders in reference to progress, timelines and stipulations. Ensuring proper collection of required documents and closing schedules. Working closely and collaboratively with operations team during the closing process Closing new business by contacting potential partners in a lead generated environment.

Conducted 30+ outbound calls, texts, and emails daily to applicants refinancing Sold loan products through rapport & expertise, with persistent communication Locked rates for 23+ loan files monthly in at least 10 states Guided an average of 16+ applicants monthly through processing to underwriting Maintained knowledge of refinance processes for: FHA, Jumbo, Conventional, Conforming, Home Ready, Cash-Out, Debt Consolidation, Debt Payoffs, and Lowering Interest Rates. Restructured loans after troubleshooting files to align with borrower’s goals Analyzed the financial portfolio of clients to determine eligibility and qualifications including: DTI, LTV, Credit, Assets, Home Value, and other stated information. Trained & developed new hires on the team to be concise in pre-lock skills for sales. Participated in company meetings with presentations for sales in written communications

Managed inbound email and live chats from clients Trained 10+ hires on how to effectively respond to emails, texts & chats Developed a list of customer FAQs and detailed responses for our team to respond rapidly Led our team with the fastest response times on average Created sales copy that was customer-focused, empathetic, consultative and solution-oriented

Liaised with clients daily in a bustling call-center environment, answering 50+ inbound calls daily. and maintained a 4.8 out of 5 CSAT rating Passed NMLS within 3 months of starting

I help people build the body they desire through personalized macronutrient planning and progressive fitness programming. I'm passionate about teaching people how to achieve their fitness goals based on my personal experience of losing 14 lbs in 6 weeks during one trial and10 pounds in 4 weeks in another. I developed a routine that works. If you put in the work, you will see the results. I can program for weight loss, mass gain, shredding, endurance, strength, etc. Whatever the goal is, I can help you achieve it.

Provided top customer service to sell ~120 memberships & 5k+ products monthly Onboarded new members with facility tours, fitness assessments, goal setting, and education on proper workout form Managed a team of 8 as supervisor on duty for various shifts Conducted daily opening operations and scheduling of part-time staff Rose Award Nominee for providing top-tier Membership Experience Received advanced customer service training certificate, Legendary Service Performed data entry during membership applications Documented detailed notes on all membership interactions in CRM (Personify) Performed Cashier duties, that included auditing batches, maintaining financial records, and handling moneys and deposits

Packaged over 4,000 Emergency Food Boxes weekly to serve the Charlotte community experiencing food insecurities during the Pandemic.

Assist customers with supplement inquiries and purchases while promoting healthy lifestyle choices.

The Huddle Sports Podcast is on a mission to serve underprivileged youth by providing scholarships for athletics/sports participation. We host live shows at local businesses and events. We offer marketing and sponsorships for businesses on our weekly shows.

Served suite owners and guests during the Carolina Panther home games by providing food and beverages to support the needs of the group while providing exceptional customer service.