Jonathan Mak
Retail Operations Manager (Brand experience/CRM/Operations/Business Development)
About
Manager with a global perspective and experience in business development for luxury brands. Attentive and possesses strong aesthetic sense in VM and digital marketing. Competent in engaging with senior executives from LVMH and other high profile correspondents.
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Hong Kong SAR
Apparel & Fashion
Hiring, Training, Customer Experience, New Store Planning, Tourism Engagement, Staff Scheduling, Payment Gateways, tourist engagement, Customer Service Management, Visual Merchandising, Adobe Creative Suite, Project Management, Event Production, Retail Buying, Sales Operations, Fashion, Retail, Apparel, Luxury Goods
Experience
Retail Operations Manager (Brand experience/CRM/Operations/Business Development)
HORN'S LIMITED
Hong Kong SAR
- Report to the Group Managing Director; - Manage daily operations for six retail stores with 25+ staff members - Assist in store planning and visual merchandising - Implement operational and customer service standards - Oversee staff scheduling, contractual agreements, and commission structures - Guide sales teams in setting and reaching sales targets - Create business plans, reports, and action plans to boost sales and productivity - Participate in international exhibitions, connect with brand principals, and support the merchandising team during buying campaigns - Execute pricing and markdown strategies, supervising the digital team to ensure effective e-commerce promotions and distribution
Events Production
AV PROMOTIONS LTD
(08419:XHKG)
Education
The University of Hong Kong
Luxury Services and Brand Management
-Luxury Marketing Strategies; -Luxury Brand Management; -Integrated Brand Communications; -Consumer Behaviour and Branding; -Advertising and Media; and more
RMIT University
Music Management
Jonathan Mak's Contact Information
Phone
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