jonathan tan

guest service agent

About

Guest Service Agent at Marina Bay Sands

Country

malaysia

City

melaka

Industry

hospitality

Skill

food and beverage, hospitality, restaurants, customer service, hotel management, food, hotels, hospitality industry, restaurant management

Experience

barista

the coffee club

2014-7 - 2014-8 · 2 mos

bartender

alexis bistro telawi

2014-2 - 2014-5 · 4 mos

* Greeted customers as they arrive * Assisted in seating customers * Served welcome drinks and ask for orders * Take orders and deliver to the kitchen * Ensured accuracy of order before serving * Ensured food is served on time * Informed customers of the day’s special * Up-sold items without sounding pushy

real estate agent

sherwood realtors

2013-8 - 2014-2 · 7 mos

waiter

eleven restaurant & bistro

2011-12 - 2013-7 · 1 yr 8 mos

While I was working with this company, I learn a bit of everything, started with waitering then pick up bartending skills and later on worked as a chef apprentice.

banquet server

mahkota hotel melaka (lion group of property)

2011-8 - 2011-10 · 3 mos

promoter

edwin boutique

2011-6 - 2011-7 · 2 mos

banquet server

hotel equatorial melaka

2010-10 - 2010-12 · 3 mos

cashier

mcdonald´s

2009-11 - 2009-12 · 2 mos

guest service agent

marina bay sands

2014-8 - Present · 12 yrs 2 mos

* Quick in responding to guest with professional manner * Providing advice, information and assistance * Attempt to resolve all enquiries on the first contact with guests * Deal with guest's queries, requests, orders and complaints * Research required information for guests using available resources * Having a professional and courteous manner at all times * Identify and escalate priority issues and guest's complaints * Replying email professionally with regards to guest's queries