Jonathan Saucier, MBA

Worked on a team of 3 ECSAs migrating a large, national Epic customer to Azure

Served as the team lead for two ECSAs in the process of getting certified. Performed the first upgrade for the organization post new implementation. Applies both RAs and SUs as necessary to all environments on a condensed time frame. Determined possible optimizations of the system and instructed new processes for installation of RAs and SUs. Managed Microsoft RDS environment delivery for Hyperdrive and Hyperspace Classic. Configured third-party application implementations (TPIs) on Interconnect where necessary, outside of Chronicles-configured instances. Assisted application teams with troubleshooting on Sherlocks.

Upgraded three separate Epic implementations from February '21 to February '23 version Client applications that were upgraded in each of the implementations included: Hyperspace Web BLOB Business Continuity Access (BCA/BCA PC) Epic Print Service (EPS) Interconnect(s) Hyperdrive Hyperspace Web MyChart MyChart Mobile EpicCare Link CareEverywhere Kuiper Configured, tested, and rolled-out Hyperdrive and Slingshot for three separate implementations Reviewed all Nova notes associated with the three upgrades and three Hyperdrive roll-outs Responsible for Third-party Application implementation (TPIs) including Dragon, DUO, Topaz, Imprivata, OnBase and others

Configuring and supporting: Hyperspace Web BLOB Business Continuity Access (BCA/BCA PC) Epic Print Service (EPS) Interconnect(s) Hyperdrive Hyperspace Web System Pulse MyChart MyChart Mobile CareEverywhere Kuiper One of only three ECSAs at the organization Experience applying updates and upgrades to systems when new RAs or SUs are signed, while simultaneously minimizing or avoiding downtime of the systems Experience using Kuiper administration Experience with implementing Hyperdrive and Mission Control Up to date with NVT's, CEE'S Fluent in the creation and maintainance of EPR and LWS records, especially in terms of integration with third-party applications such as LRS Experience working closely with application teams to provide a better experience for clinical staff within the system Fluent with the administration of LRS third-party printing and integration with EPS Extremely detail oriented in order to handle an EMR/EHR system and to avoid priority one incidents or downtimes within the systems Well versed and efficient in change control, project tracking, and the troubleshooting of the Epic systems Comfortable with the administration of ~240 Epic system servers located at two major datacenters and ~700 BCA clients

Systems Center Operations Manager (SCOM)- Administrator. PowerShell scripting, custom monitoring, script integration, subscriptions, and automation for technical teams. Served as the sole developer of SCOM custom scripts and alteration for integration of third-party scripts. Administration across the SCOM console, managing three environments including ~3,800 servers and ~22,000 desktops. Management of all Disaster Recovery (DR) tests for the company, affiliates, and our EPIC systems. Responsible for running Priority 1 (P1) calls and coordinating actions towards their resolution.

Working with EMR/EHR, communications systems, network systems configuration, support, and security. One of two FTE employees in the IT department. Experience training clinical staff on EMR/EHR platforms. Responsible for development of, and reporting from, the EMR/EHR NetSmart Tier environment. On Call 24/7/365 for issues ranging from forgotten passwords to network/server down situations. Experience with EMR/EHR go-lives at hospitals. Provisioning and deploying servers, POE, phone systems, network systems, and security implementations.