jonathan mallia

junior system engineer

About

Customer Care Agent at GO plc

Country

malta

City

malta

Industry

telecommunications

Skill

telecommunications, troubleshooting, networking, mobile devices, customer experience, customer service, system administration, team leadership, technical support, linux, vmware, mysql, juniper networks products, windows server, servers

Experience

customer care agent

go plc

2013-12 - 2015-1 · 1 yr 2 mos

Solving customers’ queries, explaining Go’s products to customers, selling Go’s Products ,fixing and maintaining Mobile, internet,tv and phone products , answering customer queries, reporting faults in the system. As well as responding to customer E-mails

junior system engineer

fortytwo.

2017-2 - Present · 9 yrs 8 mos

* My main tasks in this role include: * Office Administration * looking after the company domain, servicing and purchasing of equipment such as laptops and servers. * Vmware * clustering and maintaining servers using Vmware technologies * Mysql * Setting up databases, using queries to find needed information. * Networking * Setting up and maintaining switches, routers and firewalls, segregating the network using Vlans. * Linux * setting up new virtual machines, servicing and scripting using bash

customer service representative

fortytwo.

2015-2 - Present · 11 yrs 8 mos

Assisting current and prospective clients, monitoring of internal systems as well as live traffic, 24/7 customer support.

technical support representative

go plc

2013-12 - 2015-2 · 1 yr 3 mos

After a year with PRL, I was promoted to a technical support agent as well as keeping My old duties, the new responsibilities consist of: Trouble shooting any internet, phone And TV problems, as well as responding to any technical questions asked by the customers. GO PLC