jonathan ordonez

senior sales advisor

About

I am a dedicated, hard-working, fast-thinking, responsible, enthusiastic, friendly and polite individual with experience of working in public relations, retail, administration and customer service industries. I am currently seeking opportunities within a customer service and retail management environment to further develop my skills and experience. My current visa allows me to reside in the United Kingdom, and work full-time.

Country

united kingdom

City

london

Industry

luxury goods & jewelry

Skill

customer service, travel, retail sales, retail category management, customer engagement, customer satisfaction, retail banking, retail buying, customer experience, merchandising, retail, sales, store management, teamwork, time management, visual merchandising, inventory management, store operations, driving results, loss prevention, communication, social networking, social media, powerpoint, microsoft office, telephone skills, cash handling, employee training, profit, management, new store openings, merchandise planning, cashiering, public speaking, microsoft word, shrinkage

Experience

sales advisor

balenciaga

2017-9 - Present · 9 yrs 1 mo

senior sales advisor

alfred dunhill

2019-2 - Present · 7 yrs 8 mos

retail sales supervisor

gap inc./ banana republic

2012-2 - 2014-12 · 2 yrs 11 mos

sales associate

burberry

2013-6 - 2013-8 · 3 mos

My main job was working as part of a team in Burberry’s Brit department, providing excellent and attentive customer service, generating and processing sales, link-selling, actioning refunds, handling client requirements and queries. Since the beginning of my time here I have exceeded all targets, including digital sales reaching gold on the digital sales list. My conversion and UPT (units per transaction) rates have constantly been very good, helping the store to achieve conversion incentive targets. I have gained excellent product knowledge and am very proud and excited about the brand and products, which comes across in my passion I show every client.

work experience

noble caledonia

2011-8 - 2011-12 · 5 mos

Although I was working at the time, I gave up 2 days per week of my own time to gain office experience. Here I collated data from passenger questionnaires and input this information onto an Excel chart, assisted with filing and categorizing client files, processing client booking forms and iputting this data into the client bookings on the inhouse database, taking phone messages and passing them on to the relevant person(s), photocopy pre-departure information and posting this to passengers/clients, and assisting with incoming mail and passing this to the relevant person(s).