Jonathan García

•Reduced customer onboarding time by 30% by optimizing workflows and improving client-facing documentation, accelerating time to value. •Maintained churn below 5% through proactive risk management, customer health monitoring and tailored retention strategies. •Acted as primary point of contact for strategic B2B accounts, achieving 90%+ CSAT across multiple clients. •Led quarterly business reviews and success planning sessions for top tier customers, aligning business goals and usage outcomes. •Collaborated cross-functionally with sales and product teams to identify upsell opportunities and continuously improve customer experience.

•Managed 50+ strategic carrier partnerships, negotiating rates and service levels to optimize cost efficiency and delivery reliability. •Coordinated 300+ monthly shipments across the US, achieving 90% on time delivery through proactive communication and issue resolution. •Served as primary point of contact for 150+ concurrent active loads, ensuring seamless stakeholder coordination. •Handled financial operations including payments, reconciliations and documentation with 100% accuracy. •Consistently met monthly volume targets while identifying and mitigating operational risks through reporting and action plans.

•Delivered end to end credit card and account support, handling 80+ daily inquiries with an average response time of 5 minutes. •Processed credit limit increases, account adjustments and compliance related updates with high accuracy. •Manage fraud reports, account freezes and security validations, handling 6+ fraud cases weekly and reducing account risk. •Generated financial statements, tax documentation and transaction summaries to support customer reporting needs. •Maintained a 4.8/5 CSAT, consistently achieving first contact resolution through clear and professional communication.

•Managed a portfolio of 300+ business accounts, onboarding an average of 90 new clients per quarter from kickoff to full adoption. •Led 10-12 weekly training sessions, including product demos, feature walkthroughs and tailored enablement workshops. •Coordinated with engineering and technical teams to execute VM installations, network discovery and data collection. •Analyzed device lifecycle data to identify renewal, upgrade and expansion opportunities across the account portfolio. •Supported post-sales engagement initiatives to improve long-term account satisfaction and retention.

•Resolved 1000+ technical and account inquiries via chat, email and phone in high volume support environments. •Maintained 95% CSAT through empathetic, solution driven and first contact resolution practices. •Identified recurring platform issues and collaborated with internal teams to improve user experience and support workflows.