Jonathan Agamez Pineda

This role is in the Workforce Administration (WFA) discipline - Global Mobility of HR function. Disciplines primarily focuses on all the employee life cycle related activities starting from onboarding, relocation, managing employee data, life cycle changes, absence management and offboarding of all Dow employees. This role enables a best in class employee experience through exceptional subject matter expertise, consultation and service delivery in the areas of WFA - Global Mobility for all the DOW employees willing to relocate as Company Initiation Move (CIM) or Employee Initiation Move (EIM). This includes the management, implementation, and delivery of innovative solutions, guidance and direction to provide expertise to triage and managing employee life cycle activities for the respective Dow locations. Responsibilities / Duties - Managing employee life cycle activities with the help of technology but also offline - Supports the implementation and delivery of end- to-end solutions in WFA - Global Mobility discipline (s) to deliver a best in class employee experience - Supports program development related to WFA - Global Mobility in order to improve the employee experience, balanced with function-specific needs and drivers - Engages with third party providers to establish, develop and review the suite of services in WFA - Global Mobility - Address escalated HR inquiries and reviewer / approver of transactions, as applicable. - Ability to lead the country cluster independently - Provides information and insights to Team Leaders to continuously improve the operating standards and resolves employee queries on daily basis - Labour law and employee life cycle knowledge.

My main duty is to partner our clients to every step of the way as they grow and evolve, making adjustments where needed and introducing new opportunities and technologies to support the immigration aspects of the assignees’ relocation or travel to Colombia. • Immigration policy and program design assistance, or refining client existing policies and procedures • Short-term assignment planning and back-to-back assignment strategies • Strategic planning and comprehensive regional and global program management, utilizing Fragomen’s case management technology, reporting capabilities, performance metrics, and industry benchmarking for best practices • Workflow analyses to achieve maximum efficiency in case preparation and data-sharing • Due diligence guidance regarding the impact of immigration regulations and requirements on corporate restructuring, including mergers and acquisitions.

I was responsible to oversee workers who respond to customer inquiries. They work at facilities that receive incoming phone calls and/or electronic messages from people who have concerns about a company’s goods or services. I have to make sure employees know how to respond to what is being asked and do so in a manner that puts the company in a good light. • With a firm grasp of what our clients wants from its customer service team, i was responsible for recruiting, interviewing, and hiring candidates. They then get these new team members up to speed on duties and expectations. • Motivating and set goals for the team to achieve as a way to spur performance and to measure effectiveness • Evaluating Performance monitor how both (group and its individual employees) are performing and create ways to increase productivity and customer satisfaction.

I was the primary face of the cruise ship to the guests. They provide information, exchange traveler’s checks for foreign currencies, process embarkations, handle lost and found items, make announcements over the PA, deals with complaints in a very friendly manner, and more.