Jonahan Zhang

I successfully managed daily operations at Atelier New York, emphasizing luxury retail and client engagement. • Ensured brand standards and visual excellence were upheld at every client touchpoint. • Cultivated a motivated team dedicated to delivering elevated client experiences. • Focused on operational excellence and brand storytelling to enhance in-store experiences.

Oversees the day-to-day operations of a logistics team, ensuring the smooth and efficient movement of goods throughout the supply chain by coordinating transportation, managing inventory, resolving logistical issues, and communicating with internal and external stakeholders, while also leading and mentoring other logistics coordinators within the team, responsible for optimizing logistics processes to meet delivery deadlines and cost targets.

-Overseeing the daily operations of store, making sure it runs smoothly and effectively Motivating sales teams, creating business strategies, developing promotional material. -Oversaw staffing and training, safety compliance, inventory control and financial functions. -Reported to district manager regarding store and staff issues, financial goals and sales. -Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements. -Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances. Identified current and future trends that appeal to consumers. -Managed inventory control, cash control, and store opening and closing procedures. -Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. -Approved regular payroll submissions for employees. -Project management for activations in store.

-Daily operations handling logistics shipments and coordinate from Point A to B. -Created and transmitted accurate documentation to governmental agencies for import activities. -Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers. -Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow. -Developed tracking reports, which alleviated customer calls and boosted time savings. Followed SOPs with all customer account actions and data management to keep consistent service levels. -Insured cargo against loss, damage or pilferage.

-Handling ticketing and reservation, providing quality services and supervising daily flight. -Resolved customer complaints while prioritizing customer satisfaction and loyalty. -Took ownership of customer issues and followed problems through to resolution. -Trained and regularly mentored associates on performance-oriented strategies and customer service techniques. -Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. -Improved staffing during busy periods by creating employee schedules and monitoring call-outs. Generated customer satisfaction surveys to analyze results into action plans.

-Handling check-in, departure, and arrival service for passengers. -Helped large volume of customers every day with positive attitude and focus on customer satisfaction. -Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously. -Handled customer inquiries and suggestions courteously and professionally.