Jon Davies

• Highly authorized PC repair consultant; quickly troubleshoot all problems. • Install and configure Windows 7 and Ubuntu Linux. • Build and design custom PCs and conducts hardware upgrades. • Set up home network programs using DHCP.

Reimage laptops and desktops  Setup desks, workstations and laptop docking stations Prepare hardware to be shipped to end user Break down IT equipment from desks and ready for shipment Assist with IT inventory by scanning barcodes on machines Sort IT equipment and ready fro reuse/storage  Replenish equipment on desks

repair servers, change hard drives, motherboards, cpus and hard drives in server racks

• Work, troubleshoot and document tickets in Service now including requests • Work with errors in the POS order system called Storagebuy • Add and remove groups in Active Directory • Work with mobile devices in Airwatch • Reset voicemail in Cisco Administrator • Setup HP network printers • Troubleshoot hardware and software issues with JDA POS systems • Troubleshoot POS barcode scanners

• Work, troubleshoot and document tickets in Service now including requests • Troubleshoot issues with Outlook 2010, 2016 and 365 • Respond to users over Skype, email and call them back over the phone to resolve requests and escalate to resolver groups if necessary • Take phone calls from customers and try to resolve issues on the first call if possible • Reset and unlock user accounts in Active Directory • Add users to select groups in Active Directory • Troubleshoot issues with Cisco Anyconnect VPN • Troubleshoot Skype for business • Some troubleshooting with Android and Apple mobile devices • Work with a team in order to set up procedures for the account • Troubleshoot issues with Microsoft Teams • Troubleshoot issues with cloud based applications

• Work and troubleshoot tickets in HP Service Manager. • Troubleshoot and document tickets for users of a Sharepoint site dealing with access issues and errors, then assign tickets to the appropriate queue and technician. • Respond to emails, meetings, in Skype for business with project planners. • Take phone calls from customers. Send emails to users create and troubleshoot requests.

• Create and work tickets in HP Service Manager. • Create and work tickets in Service Now. • Reset Passwords and look up computers in Active Directory. • Work tickets sent in by email, phone and web. • Help users reset passwords for Checkpoint Endpoint Security. • Remote access user’s computers to resolve minor software issues. • Troubleshoot issues with Microsoft Office, VPN and Windows 7.

Reset Ipads Connect iOS devices to network Register iOS devices with administration network Load custom Applications and configurations from Network