jon charbonneaux

data center support technician

About

* Customer support technician with excellent customer skills. Accustomed to high stress environments that demand interpersonal skills and that ability to work with a wide range of personnel from technicians to company presidents/CEOs. * "Go to guy" for fellow workers, supervisors & managers. I enjoy mentoring new hires and working with them to become successful employees. Specialties: Customer & desktop support, T1 circuits, routers, network administration, A+ Certification, mentoring, escalations Processes, ISO audits, procedures, increase efficiencies, reduce costs Governmental regulatory interpretation, codes, budgeting, proposal writing, run/repair/replace recommendations

Country

india

City

pune

Industry

information technology and services

Skill

active directory, data center, computer hardware, voip, dns, networking, troubleshooting, vendor management, software documentation, system administration, tcp/ip, wireless networking, testing, network administration, disaster recovery, technical support, management, wireless, servers, vmware, routers, hardware, dhcp

Experience

maritime consultant

jtc consulting

2001-1 - 2005-10 · 4 yrs 10 mos

Carried out surveys (inspections) on behalf of owners to determine costs to repair and maintain marine equipment (Barges/tugs) to meet owner, regulatory & international specifications & requirements.

senior business support representative

speakeasy

2007-4 - 2011-1 · 3 yrs 10 mos

I'm an accomplished customer service representative who is absolutely impassioned about providing excellent service. I have something that employers can't buy: I Care! Whether it be customers I work with, internal clients, or the company itself, I provide outstanding service and dedication to achieving success.

data monitor

westar aerospace and defense group

2002-10 - 2005-10 · 3 yrs 1 mo

* Supported the company's computers, network, laptop & desktops * Noting that internet connectivity was severely limited & impacting business, I upgraded to DSL, installed wireless in a peer to peer network * Monitored and collected operational, supply, and maintenance data on U.S. Army vehicles, verified data accuracy, and entered it into the FEDC database.

senior surveyor

american bureau of shipping

1988-7 - 2001-1 · 12 yrs 7 mos

assistant systems administrator

release to production networks

2005-10 - 2007-2 · 1 yr 5 mos

* Responsible for server backup and disaster recovery on SAN, tape, & the internet * Installed and maintained servers * Researched and tested software applications for clients and the company, * Performed routine systems administration and maintenance, added users in active directory * Generated procedures and systems documentation * Trouble shot customer systems and applications * Installed and set up client workstations * Upgraded and installed software on desktops and servers