kimberly lozano

noc engineer

About

Telematic Engineer with expertise in the analysis, design, implementation and management of information systems, abilities to manage network-oriented services and telecommunication systems. Operate and maintain the technological infrastructure, innovate and adapt new technologies to production processes of companies. Specification, design and management of networking protocols that allow interconnection of users and applications through transmission media. Operation of management tools such as WhatsUp Gold, TNMS, Cacti.

Country

colombia

City

colombia

Industry

telecommunications

Skill

telematics, telecommunications, ip, mpls, transmission systems, networking, network design, network administration, data center, troubleshooting, juniper, cisco technologies, sdh, strategic planning, business development, atm networks, frame relay, firewalls, cpe, windows, dreamweaver, nvu, oracle, java, visual basic, wireless, database administration, computer network operations, juniper technologies, management

Experience

noc engineer

cable & wireless communications

2012-8 - Present · 14 yrs 2 mos

Monitoring IP network, transmission network and services end customers. Generating Proactive reports, verification, testing, diagnosis and correction of incidents of Internet and MPLS services.

customer service analyst

diveo de colombia

2011-4 - 2012-7 · 1 yr 4 mos

Customer support via phone and web, which includes monitoring, verification, testing, diagnosis and correction of different telecommunications services, such as: Clear Channels, Internet channels, VPN, Email Accounts, Dedicated Hosting, Colocation, among other telecommunications services. Reporting to users about network management and contracted services. Preparing reports to the coordination of customer service.