Jo K Jagadish

Jyotsana "Jo" Jagadish is the Head of Digital Banking and U.S. Contact Centers at TD Bank, America’s Most Convenient Bank®. In this role, Jo leads the strategy, execution and innovation of Digital and Mobile capabilities and the future of omnichannel experiences at TD. In addition to Jo's current mandate, she also serves as a member of the U.S. Senior Executive Team. In her previous role as Head of Commercial Bank Products and Services for the U.S. Commercial Bank, she led Product P&L for Treasury Management, Deposits, Card, and Merchant Acquiring. She oversaw innovative product launches including U.S. Business Central, Zelle for Small Business, the award-winning roll out of Tap to Pay for iPhone, and the SMB Insights Dashboard. ​ Prior to joining TD, Jo was Head of New Product Development and FinTech partnerships at JPMorgan Chase Commercial Banking where she led the strategy, development, and commercialization of new Treasury Management product capabilities. She also ran the Treasury & Payments product investment strategy for the Commercial Bank. Prior to JPMorgan Chase, Jo led product and platform strategy globally for digital payments at Citibank. She implemented Apple Pay in the U.S. and later took on the role as the Global Product Manager for Apple Pay for Citi deploying the product in several countries. ​ Jo has spent more than 18 years leading teams within financial services and delivering value and innovation through creativity, to customers. She received a Bachelor's degree in Engineering, Electronics & Communications from Visvesvaraya Technological University (VTU), a top technical University in India. ​ In 2024, American Banker's Most Powerful Women in Banking NEXT Awards named Jo as one of their 2024 Honorees. The award underscores transformative impact powerful women have on the financial sector. She also received American Banker's "Most Powerful Women in Banking Top Team" award, and Crain's NY "Rising Stars in Banking and Finance" distinction.