Joann Johnson

● Coordinate patient care services and durable medical equipment delivery, including orthopedic recovery devices, for physician-prescribed treatments. ● Communicate with providers, insurance teams, and patients to maintain continuity of care and accurate electronic health records. ● Educate patients and families on treatment plans and proper use of medical equipment, simplifying complex medical terminology. ● Provide hands-on patient support, assisting with mobility, rehabilitation exercises, and recovery equipment under clinical guidance. ● Collaborate with clinical and administrative teams to improve operational efficiency and patient satisfaction.

● Managed high-volume case documentation and caseloads, prioritizing urgent claims while ensuring compliance with corporate policies. ● Processed auto & medical-related insurance claims with accuracy and attention to detail; performed complex appeals handling. ● Reviewed documentation, interviewed claimants, and coordinated with adjusters and repair facilities to resolve claims efficiently. ● Suggested process improvements to database management, reducing claim resolution timelines by 15%. ● Maintained a 95% satisfaction rate across 100+ daily internal and external interactions.

● Coordinated cross-functional operations to meet distribution goals and internal compliance metrics. ● Assisted in daily logistics workflows, supporting team coordination and timely order fulfillment. ● Maintained database management records for inventory, ensuring 100% data integrity for logistics tracking. ● Trained new employees on safety protocols, administrative procedures, and system usage, suggesting process improvements to enhance warehouse efficiency. ● Operated warehouse systems and equipment to support accurate and timely material handling.

● Communicated value propositions and nurtured relationships with prospective and existing clients, managing high-volume outreach. ● Managed complex pipeline activity and forecasting within CRM systems, tracking performance and progress toward goals. ● Suggested tailored solutions for client needs, improving service delivery and achieving quarterly performance targets. ● Strengthened communication, problem-solving, and relationship management skills, transferable to patient advocacy and care coordination roles.

● Supported marketing initiatives and administrative functions to enhance brand visibility and client engagement. ● Assisted in coordinating campaigns, events, and promotional activities aligned with company objectives. ● Developed content for social media and marketing collateral to strengthen outreach and audience engagement. ● Collaborated with internal teams to ensure timely execution of marketing strategies and deliverables.

● Built and maintained sustainable client relationships to support company objectives and long-term partnerships. ● Utilized HubSpot CRM to manage customer accounts and resolve client issues efficiently. ● Conducted 50+ follow-up calls and emails post-sales to address product concerns and enable solution-based selling. ● Delivered consistent, high-quality client support, contributing to overall company productivity and satisfaction goals.

● Supported a 15-member team across business development, communications, graphic design, and public relations initiatives. ● Conducted SEO research to optimize meta titles and descriptions for 1.6K+ website pages, improving search engine visibility. ● Assisted in planning and executing marketing events, ensuring high-quality standards through detailed coordination and proofreading. ● Wrote press releases and advertising copy to support brand awareness and business development. ● Created reports on project progress, performance metrics, and industry trends to support strategic decision-making.

● Provided administrative and organizational support to ensure smooth team operations and communications. ● Assisted in event planning and execution, contributing to successful marketing and organizational initiatives. ● Maintained records and documentation to improve workflow efficiency.

Completed core marketing coursework including: Business Communication, Financial Accounting, Macroeconomics, and Marketing Principles. Developed foundational skills in communication, business analysis, and consumer-focused strategies.

Completed coursework in Anatomy & Physiology I & II (with lab) and Medical Terminology to gain foundational knowledge for healthcare and patient care roles.