Johnny Kaps

Experienced IT professional with seven years of business analyst experience and nine years of software development experience. Also, spent thirteen years working in the public sector and ten years working in the oil and gas and automotive industries. Considerable experience working independently on engineering and IT projects, and leading project teams both in private and public sectors consisting of up to ten people. Proven ability solving optimization problems and taking initiative to provide customers with alternative solutions to their problems. Extensive experience designing, programming and maintaining processes, applications and systems for engineers, scientists, accountants, and IT professionals. Business Specialties: ITIL 4 with IT Service Management Certified (September 2022), Certified Scrum Master (June 2018), ServiceNow (ITSM - Incident/Problem/Change/Service Request, ITOM-Service Mapping, Knowledge, Visual Task Boards, and Dashboards), Microsoft Office (Word, Excel, PowerPoint, OneNote, Visio, Project, Forms), SharePoint 2016/Online IT Specialities: C# (using .NET 2.0 and .NET 3.5), Microsoft SQL Server 2008 (with T-SQL and stored procedures), Java, ASP.NET, AJAX, ASP.NET, JavaScript, HTML & CSS, VBA, Oracle DB 9 (with stored procedures), C/C++ (with OpenGL)