Johnny Xu

- Over 15 years of experience on Service/Solution Selling and Customer Engagement Excellence in Omni-channel (Key account, distributor, e-Commerce, Catalog, Retail) business context across diversified sectors like construction, business consulting, FMCG and energy. - Over 10 years of Leader of teams experience. Proven track record of success on managing national sales operations teams (100+ employee, covering functions like sales support, contact center, salescoach and project management) to deliver business results. - Solid experience on forming strong partnerships with Joint Ventures and effective senior stakeholder engagement to develop fit-for-purpose operations strategy for accelerated business growth. - Track record of successfully leading large scale Change Management initiatives (business reinvent/reshape). Proven ability to challenge conventional thinking and approaches to arrive at innovative, pragmatic and effective solutions and ways of working. - Customer experience focus. Excellent ability on embedding Customer Centricity mindset and Continuous Improvement culture to Day to day operations. - Demonstrated leadership experience on adopting technologies to improve customer experience from all perspectives (strategy to implementation) by leading IT system implementation (Like SAP, salesforce.com, e-commerce websites, etc.), Business Process Outsourcing service projects and driving commercial digitalization and Financial Excellence. - Proven Lean Six Sigma process excellence & consulting capabilities for world-class companies Like GE, Siemens, Citibank, CocaCola, Philips, Honeywell, Bayer, HSBC, P&G, Dow Chemical, AC Nielsen, BASF, Budweiser, etc. - Rich experience on working in global organizations. English and management capability to lead multi-nation virtual team for project bidding & implementation. - Certified Lean Six Sigma Black Belt - Certified Project Management Professional (PMP)