Johnny Lo

1. Multi-Site Strategic Leadership: Direct the operational performance of 10 retail locations, including high-profile flagships at K11 MUSEA and Wan Chai, consistently achieving 12% YoY sales growth.  2. Large-Scale Team Management: Lead and mentor a diverse team of 50+ staff and 10 Store Managers, overseeing recruitment and developing training modules for technical product storytelling.  3. Expansion & Project Management: Successfully managed the full lifecycle of 3 new store launches, from POS infrastructure setup to grand opening execution.  4. Commercial Strategy: Translate complex sales data into actionable business strategies for senior leadership through weekly reviews and market trend analysis.  5. Brand Curation: Collaborated with VM teams to ensure luxury lifestyle aesthetics for high-performance brands (e.g., Salomon, Norda), driving cross-category conversion.

1. Multi-Site Leadership: Spearheaded operations for two retail locations, leading a high-energy team of 7. 2. Commercial Strategy: Generated and analyzed weekly performance reports to identify market trends, mitigate stock risks, and capitalize on growth opportunities within the lifestyle and performance sectors. 3. Operational Excellence: Directed all backend logistics, including strategic staff rostering, meticulous stocktake management, and effective conflict resolution to maintain a seamless floor environment.

1. Operational Leadership: Managed daily floor operations for a 5,700 sq. ft. luxury multi-brand flagship overseeing a team of consultants to achieve monthly sales targets and high-level KPIs (UPT and ATV). 2. VIP Clienteling: Cultivated and managed a portfolio of high net-worth (VIC) clients, providing personalized styling that mixed technical athletic gear with high-fashion silhouettes. 3. Visual Merchandising: Executed premium VM standards for high-visibility zones, including the iconic sneaker wall and revolving brand installations.

1. In charge of Topman in Central Flagship Store. 2. Ensured visual presentation and creative excellence aligned with company standards. 3. Applied commercial tools to identify risks and opportunities in monthly sales planning. 4. Guided the team and served as a role model to deliver an outstanding in-store customer service experience. 5. Reported sales analysis to senior management during floor walks for stock optimization and merchandise control.

1. In charge of the Topshop Topman corner at Lane Crawford Times Square and Canton Road. 2. Motivated and led the team to achieve daily and weekly sales targets by optimizing the commercial layout. 3. Provided the best possible customer service experience in-store by continuously reviewing scheduling, planning, and zoning of the sales floor. 4. Handled and responded to various feedback and complaints to maintain high customer satisfaction.

1. Managed a team of up to 25 within an extremely fast paced environment by monitoring team performance, delivering feedback to the team, resolving staff conflicts, hiring and training of new staff 2. Organized several major special events including MMM/ H&M Collaboration, Summer and Winter Sale, Stock take,etc. 3. Rotated to oversee the business practices in different branches (Kowloon Tong, Tsim Sha Tsui & Tseung Kwan O)