Joh Layson

• Reach out to warm and cold leads, introducing high-value real estate investment opportunities to agents, brokers, and investors. • Invite potential partners to the office for exclusive project briefings and coordinate with the sales team to ensure seamless handovers. • Share detailed information about pricing, payment plans, and project highlights with leads and prospects. • Support the operations team with project tracking, documentation, and admin coordination, ensuring files, payment schedules, and follow-ups are consistently updated. • Assist in organizing team updates, managing CRM records, and handling internal communication to support both sales and admin workflows. • Stay updated on market trends and team requirements to provide timely project insights and admin support.

• Served as the first point of contact for potential prospects in content syndication sales, identifying opportunities and nurturing leads. • Conducted 1,500+ cold calls and emails weekly, generating interest, overcoming objections, and securing high-value appointments with senior account managers. • Managed sales pipelines and prospect interactions in CRM systems (Salesforce, HubSpot, Zoho CRM), ensuring accurate data tracking and reporting. • Applied sales techniques, including consultative selling and lead qualification, to improve conversion rates and revenue potential.

• Acted as the liaison between delivery drivers, technicians, and clients, ensuring seamless communication for medical equipment deliveries. • Handled 100+ daily calls and emails, managing inventory records and processing supply requests efficiently. • Created and managed social media pages (Facebook, LinkedIn, Instagram), designing and posting engaging content to enhance audience interaction. • Designed marketing materials (banners, brochures, contact cards) and provided administrative support through form creation and letter drafting.

• Led a team of 15 agents in a high-volume call and chat environment, improving team performance and ranking in the Top 10% for three consecutive months. • Coached and mentored staff, increasing productivity by 10% in the first three months through targeted training and performance tracking. • Developed team performance reports and metrics tracking, achieving 100% compliance with company documentation requirements. • Implemented process improvements that enhanced efficiency by 10%, optimizing document retrieval and reporting workflows.

• Managed high-priority customer escalations through calls and chats, resolving complex issues within first contact resolution targets. • Provided strategic solutions to dissatisfied customers, ensuring a positive brand experience and minimizing churn. • Maintained detailed case records, ensuring proper documentation and compliance with company and client standards.

• Handled 100+ inbound and outbound calls daily, supporting billing, sales, technical, and account management for ISP and telecom clients. • Consistently ranked in the Top 5% for Next Call Prevention, resolving customer issues efficiently. • Updated 1,500+ customer records in the company’s CRM system, ensuring 100% data accuracy for efficient retrieval and customer support.