John Karlo V.

• High-level strategic and operational decision-making activities. • Monitoring company KPIs for analysis and improvement. • Advisory and guidance roles to managers in aligning with the company objectives. • Successful implementation of the GMV inventory accuracy Six Sigma project. • Networking with potential partners and customers.

• Head of sales operations. Strategizing, planning, and directing activities with the sales team to develop new markets, build customer relationships, handle complaints and negotiations. • Actively building healthy relationships with international suppliers for long-term success. • Establishing efficient coordination with Sales, Supply Chain, and Accounting to align targets and objectives. • Create policies based on Administrative and HR issues. • Coach and train new recruits of the company. • Implementing and monitoring KPI’s and standard procedures of the organization. • Provide insights, ideas, and suggestions to the Chairman. • Represents the company in exhibits and conferences. • Initiated and led the team towards ISO certification in 2014 for the first time. • Implemented a rebate program to update the company’s receivables without harming customer relationships. • Initiated and led the project in acquiring the company’s first ERP system. • Developed the new company website. • Acquired new international partnerships to add to the company’s portfolio. • Upgraded the warehouse operations by implementing a bar code system for the first time. • Initiated and led the project to upgrade to SAP Business One. • Led the shift from on-premise to cloud IT infrastructure.

• Handled the sales and marketing operations to develop the local market for an imported brand of consumables for test equipment. • Coached the sales team in promoting products and joined sales calls. • Monitored monthly sales operations and growth to provide recommendations to the President. • Analyzed sales data in order to adjust to specific market demands and other requirements.

• Organized finances with the goal of paying off big debts and create a consistent cash flow. • Sourced out funds, controlled budget and expenses. • Reported to the President.

• Developed the market and handled sales operations in the wholesale distribution of a local processed meat brand. • Organized and trained a sales team to handle wet and dry markets. • Implemented different promotional campaigns and built customer relationships. • Monitored sales operations and growth to provide recommendations to the President. • Analyzed customer behavior based on order data to provide sufficient supply levels.

• Planned, surveyed, and developed strategies for the new product division of the company. • Joined exhibits and conferences representing the company.

• Maintained and built healthy relationships with different companies. • Maintained sufficient stock levels for the customers by forecasting their orders. • Helped customers' urgent needs by giving support during non-office hours. • Promoted new products during sales calls. • Handled payment collection and customer complaints.

• Organized inventory for a warehouse customer by maintaining a FIFO system. • Monitored stock levels and provided alerts to customer for re-orders. • Helped customer’s urgent needs by sending out deliveries during non-office hours. • Handled payment collections and customer complaints.

• Made sure that customers do not run out of stocks. • Created a forecast for the customers and closely coordinated with them to provide accuracy. • Performed periodic customer visits for PO reconciliation. • Promoted new products during sales calls.

• Worked as a real estate agent. • Relied heavily on cold calling to acquire sales in a pre-selling project.

• Part-time call center representative handling inbound calls under a sales account.