John Crescenzi

Responsible for overseeing and supporting the leadership teams of Vrancor Groups' Niagara Region portfolio of hotels. Key focuses include optimizing operational processes, fostering strong relationships with guests and stakeholders and leading the rebranding process of the Niagara Fallsview Hotel & Suites to voco, an IHG hotel.

Responsible for leading the team in delivering a unique, fun, and memorable guest experience while ensuring the hotels continue to meet, and exceed, the high standards of their respective IHG brands. This dual branded IHG property features a 70 room Staybridge Suites and 104 room Holiday Inn Express property, ideally suited for extended stay guests, families, corporate travellers, or those simply taking in a day or two in the Niagara region.

Responsible for leading the operational efforts, to Hilton brand standards, for this new hotel in the City of Timmins, Ontario. In the first 22 months of operation, the hotel has been recognized with a 2015/2016 Booking.com Guest Review Award, 2016 Expedia/Hotels.com Loved by Guest Award, 2016 Tripadvisor Certificate of Excellence Award, 2016 Hampton Inn Mover and Shaker Award, and a 2016 Hilton Lighthouse Hotel Award.

*Responsible for leading the management efforts for this brand new hotel in the City of Timmins. *Hotel was recognized with two awards in 2014 by the Timmins Chamber of Commerce (Nova Business Award and Best Staff Team) and two awards in 2015 (Nova Business Award for Service Excellence and Best Place to Work). *Hotel continues to maintain a top approval rating based on Tripadvisor (consumer) reviews, as well as IHG Hotels Group Winning Metrics.

- Responsible for chairing the Hospitality hub sector meetings - Member of the "Business Takes the Lead" focus committee

* Board member from 2007-2012 * 2nd Vice President for (year) 2010. * Active member of Tourism/Environment Committee (2008-2012) and Extra Mile committee (2011)

* Leading the management efforts to operate North Bay's largest Hotel & Conference facility. * Maintained a hands-on style of management while consistently working to improve customer perception of the products and services offered by the company. * Assisted in concept, design and execution of plan to open new on-site Restaurant (Farina Ristorante) and Bar (Fab Lounge). Restaurant immediately became a popular venue in the city and has maintained a (Tripadvisor) ranking in the top 5 of over 105 North Bay restaurants. * Worked to implement requirements based on Best Western PIP (property improvement plan) and I-Care 2 (Housekeeping and Maintenance) programs.

* Responsible for leading the management effort in the opening, and ongoing operation, of this brand new hotel in the City of North Bay. * Hotel won two awards from IHG (Intercontinental Hotels Group) for Region's Highest Guest Satisfaction Scores (2008-2010) and has effectively positioned itself as the leading Corporate hotel in the city. * Managed with a hands-on style to ensure deadlines were achieved and guest and team member satisfaction was at the forefront. * Successfully implemented the "Stay Real" brand service culture training program

* Responsible for creating tools to analyze trends and implementing actions for continuous improvement based on a "Balanced Scorecard" approach to the operation. Areas of focus involved customer satisfaction, team member satisfaction, quality of product vs. similar hotels, and revenue generation. * Liased with General Manager, hotel ownership, contractors and the Brand in planning, preparation and execution of PIP (Property Improvement Plan)

Feb 2000 to July 2004 - Front Office Manager March 1999 to Feb 2000 - Group Services Manager Sept 1996 to March 1999 - Night Auditor, Duty Manager

Graduated from Hotel & Restaurant Management Program (with Honours) Received "President's Letter" for graduating with the highest Honours average in Hotel & Restaurant Management program