john day

Marketing Solutions including cost per click, online advertising solutions. New business generation account maintenance and development.

Part of the New Business Sales Operation, tasked to write profitable new business policies. Multi Skilled inside 6 months, I am able to quote all personal lines enquiry at our Burnley Sales division. Particularly excel at cross sales aiding organic, profitable growth. Additional role is to monitor hour-by-hour sales and report to Team Leader to refocus attention on current opportunities. Also responsible for ensuring New Business Team's technical enquiries are dealt with efficiently, improving customers journey with the company. Identified and implemented stream-lining procedure for the return to branch enquiry. A List winner July 2013

* Providing quotations for new commercial insurance business for the company. * Liaising with insurer s and customers to meet individual insurance needs. * Maintaining the existing book of business and handling day to day enquiries. * Further developed customer service ability, together with attention to detail whilst delivering the best quality of service to the customers. * Gained professional qualifications during employment relevant to the insurance industry.

* Processing of new and existing insurance claims within the commercial division of the company. * General administrative duties varying from handling of customer enquiries on the telephone, data processing, handling of mail, filing, and attending to the work diary. * Whilst with the company, I developed essential customer services skills, and excellent time management ability.

GCSE Activities and Societies: Sports & Arts

NVQ 3 General Insurance NVQ 3 Customer Services Advanced Modern Apprenticeship - General Insurance 10 x GCSE Grade B or above (3 A's) Activities and Societies: Former member Chartered Intitute of Insurance (Dip.CII)