johnathan long

senior vice president operations

About

Seasoned operations executive with a demonstrated history of working in the contact center industry. Strong business development professional skilled in Operations Management, Profit Analysis, Customer Service, Sales, and Strategic Planning. A senior industry veteran with over 18 years of P&L, multi-site call center operations, experience in numerous verticals including: telecom, technology, entertainment, financial institutions, energy, auto finance, and others. Extensive experience in developing and leading strategic Inbound and Outbound operations, including launch of new contact center locations. Demonstrates ability to direct all activities related to the management and initiatives of stakeholder expectations. Influential leader and mentor to skillfully manage talent selection, with and eye towards succession planning in the highest standards of professionalism.

Country

united states

City

phoenix

Industry

marketing and advertising

Skill

account management, team building, call centers, sales management, customer service, sales, vendor management, coaching, strategic planning, project management, training, new business development, marketing strategy, operations management, customer satisfaction, call center, social media marketing, event planning, budgets, microsoft office, public relations, contact centers, team leadership, business process improvement, customer relationship management, telecommunications, sales operations, customer retention, leadership, management, customer experience, business development