John Watson
Service Desk Analyst
United Kingdom
Newcastle Upon Tyne
Computer & Network Security
ITIL Process, C++, Microsoft Servers, Cisco Routers, Communication, Decision-Making, Resolving Issues, Direct Materials, Ticket Operations, Active Directory Experience, Server Configuration, Information Technology Training, Linux, Organization Skills, Service Levels, Network Security, Translation, Procedures Documentation, Computer Networking, Computer Literacy
Experience
Service Desk Analyst
Atlas Cloud
Worked during this period for Atlas Cloud as a 1st Line Service Desk Engineer. Tasks Involved: Working in an MSP Environment working on ticket handling and problem solving along with resolving customer issues and queries. Creating my own documentation for different procedures so that tasks can be easily assigned and resolved quickly. Effective Communication with customers both on the phone and via Emails to assist with any issues they have. Efficiency of task distribution and ability to assign priorities to tasks based on urgency for customers. Working in an ITIL Environment and understanding the process of working within one.
Education
Northumbria University
COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
Newcastle College
Newcastle College
Northumbria University
John Watson's Contact Information
Phone
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