john sheriff

automotive management consultant and president

About

Providing real-world solutions to the retail automotive industries fixed operations with time tested results for improving profitability, customer loyalty and employee satisfaction. With over 20 years experience and the financial success of dealership clients, the Implemented systems have proven that the custom tailored solutions and approach are both effective and sustainable. The client base is comprised of more than 175 domestic and import franchises throughout the United States. Typical financial increases in customer pay labor and parts, gross profits range from $15K to $70k per month in addition to dealer clients attaining the top level customer satisfaction. Sheriff 5 Star clients typically become the most profitable fixed operations in their “Dealer-20" groups as well. http://www.fixedoperationsconsulting.com.

Country

united states

City

providence

Industry

automotive

Skill

team building, sales process, vehicles, dealer management, profit, sales, customer retention, customer satisfaction, automotive, negotiation, sales management, operations management, new business development, leadership development, training, automotive production systems, automotive sales training, parts, automotive aftermarket, automobile, organizational leadership, marketing strategy, selling, dealers

Experience

district service management representative

general motors

1982-7 - 1988-5 · 5 yrs 11 mos

* Provided service management support to Pontiac dealers in the Western U.S. * Ensured that dealers were adhering to General Motors Policies and Procedures. * Provided technical product support to dealer personnel and handled B.B.B. Arbitration and litigation support.

automotive management consultant and president

sheriff 5 star fixed operations consulting

1993-5 - Present · 33 yrs 5 mos

Providing fixed operations management training to franchised automobile dealers throughout the United States. Highly skilled in identifying of the breakdown that exists in the management, selling and production systems in automobile dealership fixed operations that deteriorate profitability, customer and employee satisfaction. Over 20 years of proven track record for providing both on and off-site training generating above benchmark levels of financial performance, and customer satisfaction. Providing dealer clients with factory compliant customized on-line service menus to provide a visual sales presentation while enhancing dealership credibility and sales.